LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 141 - 160 of 319

cool

Site Experience Feedback

Jul 11, 2024

good


Post-Delivery Feedback

Jul 21, 2024

It was good

Meek

Site Experience Feedback

Jul 21, 2024

It is always a smooth process

Indigo

Site Experience Feedback

Jul 20, 2024

Always been a good experiece!

Online Shopper

Site Experience Feedback

Jul 20, 2024

All experience was easy and good.

Glizzyboy3

Site Experience Feedback

Jul 20, 2024

didnt like how it asked for card for a free shirt

vicky j

Site Experience Feedback

Jul 07, 2024

so happy to be ordering from lids

ROD

Site Experience Feedback

Jul 18, 2024

easy to use... keep it simple!!!

Biggie

Site Experience Feedback

Jul 18, 2024

Easy To navigate everything is labeled well some photos missing hard to sku search at times overall not bad

Online Shopper

Site Experience Feedback

Jul 18, 2024

Got a new work shirt for free who doesn't love free stuff.

lyn

Site Experience Feedback

Jul 18, 2024

good

Geenineone

Site Experience Feedback

Jul 17, 2024

Amazing

CRISPY

Site Experience Feedback

Jul 17, 2024

GOOD, EXCITED TO MAKE ANOTHER PURCHASE SOON

p

Site Experience Feedback

Jul 17, 2024

great

Stu

Site Experience Feedback

Jul 16, 2024

great process

BANKS

Post-Delivery Feedback

Jul 14, 2024

Everything came quickly and as described

kina

Site Experience Feedback

Jul 01, 2024

it was an wonderful experince


Post-Delivery Feedback

Jul 13, 2024

Awesome

FF

Site Experience Feedback

Jul 13, 2024

n/a

roooo

Site Experience Feedback

Jul 13, 2024

quick

HatWorldCEO

Site Experience Feedback

Jul 13, 2024

Let's go LIDS!!!

Gus

Post-Delivery Feedback

Jul 13, 2024

I had a great experience purchasing through lids, will definitely be buying from here again.