LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 121 - 140 of 319

CH

Site Experience Feedback

Aug 02, 2024

it was good i like how ineractive it is

JO

Site Experience Feedback

Aug 02, 2024

great

King Russ

Site Experience Feedback

Jul 25, 2024

Lids is hands down the top tier place to by all your favorite sports teams gear!!!!!


Post-Delivery Feedback

Aug 02, 2024

Excellent customer service

zeb

Site Experience Feedback

Aug 01, 2024

good

blood

Site Experience Feedback

Aug 01, 2024

good

marty

Post-Delivery Feedback

Jul 31, 2024

its so easy to make a purchase

cilla

Site Experience Feedback

Jul 30, 2024

it was extremely easy and very simple to place my order.

Jay

Site Experience Feedback

Jul 29, 2024

The interaction with the Lids website was very easy to maneuver. It definitely helped the process go smoothly.

Alex

Site Experience Feedback

Jul 28, 2024

It was just a good overall experience

Cito

Site Experience Feedback

Jul 28, 2024

simple easy

E

Site Experience Feedback

Jul 02, 2024

NA

j

Site Experience Feedback

Jul 25, 2024

n/a

James

Post-Delivery Feedback

Jul 25, 2024

Great quality even better prices

Online Shopper

Site Experience Feedback

Jul 25, 2024

good

big al

Site Experience Feedback

Jul 19, 2024

i had agood experience with the site


Post-Delivery Feedback

Jul 24, 2024

The staff were helpful and I had an all around good experience

Lex C

Site Experience Feedback

Jul 23, 2024

Great selection, always a great shopping experience

Lee

Site Experience Feedback

Jul 22, 2024

gr8

Hatlady

Site Experience Feedback

Jul 22, 2024

love it

Lady M

Post-Delivery Feedback

Jul 21, 2024

I ordered a shirt for work. It was simple and the ui/ux was very easy to use.

.

Site Experience Feedback

Jul 21, 2024

.