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Levenger Reviews - 7,814 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.5 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 981 - 1000 of 7,814

Woodstock

Site Experience Feedback

May 20, 2024

I have been a customer of Levenger since the early 90s: their website is great to visit; with items that are not included in their catalogue, which is fun to go through!


Post-Delivery Feedback

Jun 02, 2024

I was looking for a wallet that would hold all my Doctor's cards and other info. I found a great match on the Levenger webpage. The wallet is of a good design: made of good leather, and looks great!

Lori

Site Experience Feedback

May 20, 2024

I was unable to get into my account. I attempted to have a link mailed to my email to change password and it never came. I gave up after 3 to 4 tries.

Carol

Post-Delivery Feedback

Jun 02, 2024

Kind of expensive, but have been unhappy with similar products purchased from other companies in the past. My only issue is that the tote is just a little too big. Quality is what I expect from Levenger for the wallet and the tote.

Online Shopper

Post-Delivery Feedback

Jun 02, 2024

Products are always high quality. Delivery worsens with each order as they take longer and longer to arrive.

Jess in Phoenix

Post-Delivery Feedback

Jun 02, 2024

I have been a long time customer of Levenger and i absolutely love all my purchases. I have so many all these years later. The products are stylish and innovative and just become lovable friends that I take on vacations every year and use in my day to day errands and when I take classes. They age beautifully too. I love all my products.

Joibseibph

Post-Delivery Feedback

Jun 02, 2024

I have had nothing but good experiences here.

VT

Site Experience Feedback

May 23, 2024

this survey is too long


Post-Delivery Feedback

Jun 02, 2024

I just purchased a disc notebook from Levenger and I LOVE it! Having just started a new job, this notebook just makes the whole experience that much more special :). It's a real treat yourself kind of purchase. I love how it arrived in a very nice box too. Nice touch!

Peanuts

Site Experience Feedback

May 25, 2024

I look forward to the catalog every month, and always find something that I like. The products are first quality.


Post-Delivery Feedback

Jun 02, 2024

I love my new pen case I now have my favorite pens at reaching point

Online Shopper

Post-Delivery Feedback

Jun 02, 2024

Found site somewhat confusing. I thought I was ordering a rollerball, but yet it showed it was a ballpoint pen and I’m not actually sure which one I got also, one of the pens in order number LEV293425 does not open and close with the click button. it was the green regatta ballpoint pen. It just always stays open, which is better than it n not being able to open at all. I find your pens quite beautiful and was just very disappointed with this one pen.

Online Shopper

Post-Delivery Feedback

Jun 02, 2024

Ordered two tables. One arrived damaged. Customer Service quickly and professionally resolved the issue. Somewhat disappointed in the furniture quality. Lower than other items I have purchased from Levenger. Thin wood veneer rather than a more robust material.

Bob Ellis

Post-Delivery Feedback

Jun 02, 2024

Levenger products are one of a kind quality products. They are unique but functional in my daily routine. I have products that are 25 years old and I still use them every day. They last forever.

Richard

Post-Delivery Feedback

Jun 02, 2024

This is the third "No Room for a Table" that I've purchased. Very satisfied with all of them. Just wish the "powered" table had been available in dark cherry as I would have bought that. I've bought pens, folders, journals and other items from Levenger over the years and have always been very pleased. Recommend without hesitation.

Karen

Post-Delivery Feedback

Jun 02, 2024

This product is just as described

Me

Post-Delivery Feedback

Jun 02, 2024

I purchased this product years ago and wanted another. So I went on line, looked it up, and ordered. Easy-Peasy. The down side is all the promo crap that comes with placing an order.

Stonebaby

Site Experience Feedback

Apr 13, 2024

Long time customer


Post-Delivery Feedback

Jun 02, 2024

Customer for years, when I need a special gift or present levenger usually has something unique and useful. I use their products every day.

Socal

Site Experience Feedback

May 22, 2024

Item is in sale catalogue received on 5/2/24 but when i searched by item number under sale items it didn’t show up. I located it by searching by item no. On home page.

Online Shopper

Post-Delivery Feedback

Jun 01, 2024

Love your products. You are often my source of gifts for professional friends and relatives. I purchased a leather purse this time; excellent quality and exactly what I expected.

Tony

Post-Delivery Feedback

Jun 01, 2024

Product quality is excellent (I am an "original" Levenger customer!!). Your reward points program is definitely not as clear as it could be! As always...be more competitive with shipping charges (albeit not an issue with pens and ink).

Incomparable Highest Quality

Post-Delivery Feedback

Jun 01, 2024

Levenger creates products of the highest quality. I’ve used their Freeleaf notepads for 15 years and have all my business notes archived. Their pens are beautiful and inspirational.

DEBA1

Site Experience Feedback

May 27, 2024

THE CATALOG YOU SENT TO MY HOME INSPIRED MY ORDER AND CREATIVITY FOR SELECTING BIRTHDAY GIFTS. THANK YOU


Post-Delivery Feedback

Jun 01, 2024

Exemplary service for the perfect present. Received the personalized/ 3 pen set for my brother’s 72nd birthday in record time. The quality/hand of each pen was adequately solid yet not tiring to his hand. He loved them. Beautiful. Thank you Levenger for my win!