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Levenger Reviews - 7,814 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.5 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 1001 - 1020 of 7,814

GLO

Post-Delivery Feedback

Jun 01, 2024

Great product and service.

KristenL423

Post-Delivery Feedback

Jun 01, 2024

Levenger helps me keep all my info close at hand in an easily managed way. The designs are cute but serious enough for work, and I recommend their planners to everyone!

Deb

Post-Delivery Feedback

Jun 01, 2024

Always high quality and big selection. I am a stationary, office supply, writer, journaling junkie. Just looking at the Levenger website or catalog gives me a warm, fuzzy feeling. Service is fast, accurate and all products are beautifully packaged and packed so they arrive safely.

DM

Post-Delivery Feedback

Jun 01, 2024

Regular customer. The shipping cost is well overpriced. If there is a sale price, the shipping sometimes negates the sale savings. I should not have to pay a flat rate for a minimum order!

Rene' Beyette

Post-Delivery Feedback

Jun 01, 2024

Beautiful writing instruments, well crafted with great choices. They make lovely gifts!

Online Shopper

Post-Delivery Feedback

Jun 01, 2024

Each time you ask me this I tell you the same thing I love Levenger’s products. I’ve bought them for myself and as gifts, and I’m completely satisfied.

st

Site Experience Feedback

May 21, 2024

I always enjoy when shipping is free because I have always considered Levenger's shipping rates to be quite high. That said, I also adore Levenger's paper products!


Post-Delivery Feedback

Jun 01, 2024

I was very impressed by how quickly I received my items. Levenger has really upped its game in the shipping department. I also adore Levenger's packaging: It makes every item, even those for me, seem like a gift.

Mary

Site Experience Feedback

May 22, 2024

I love the quality and detail of your work.


Post-Delivery Feedback

May 31, 2024

I love it. Good quality, easy to buy and fast delivery.

EBS

Post-Delivery Feedback

May 31, 2024

Levenger's website and selection are excellent. Shipping was a bit slower than I had anticipated. Overall a very good experience.

BuffaloBill

Post-Delivery Feedback

May 31, 2024

I purchased two Diplomat Excellence 2 pens previously from Levenger and they are of high quality. The Diplomat Traveler I just purchased is not of the same high quality, disappointed.

Tutu

Post-Delivery Feedback

May 31, 2024

I have purchased from Levenger many times and will continue to do so and my friends know.

Admin Asst.

Post-Delivery Feedback

May 31, 2024

I had ordered what I thought were the right refills for my boss's pen. We didn't have one available to reference the type or item etc. I gave it my best shot, but they were too short. I called C/S to see if they could help. I spoke with Kay and she was able to dig deeper into it, apparently the pen had been discontinued and no records of what refills DID fit were kept. She went above and beyond trying to help me. She was wonderful to speak with!

Online Shopper

Post-Delivery Feedback

May 31, 2024

I love all your products. We have been purchasing Levenger products for over 20 years.

max

Post-Delivery Feedback

May 31, 2024

I love my portfolio! It is professional and polished - especially the monogram. Super happy with my purchase.

SkutaLinya

Site Experience Feedback

May 14, 2024

The website is okay but not especially customer friendly. Screen display flips around sometimes covering display screen for the correct search result.The checkout interaction is much better. I was disappointed by the small selection of colors available for the item I bought - too many pastels but no brown. Luckily the pine green was available.


Post-Delivery Feedback

May 31, 2024

Portable file box is a great solution to easy movement of frequently accessed files. We love it. Putting the lid on can sometimes be a bit awkward but it’s such an important feature = keeps files from getting dusty and gives the file a sleek, luggage-style appearance. Its actual purpose has never occurred to the people who have asked about it. Clutter reduction is one of the best advantages of owning this item. Current, active, files are neatly, filed and easily accessible which makes bill payment procedure much more efficient. There is less hassle in retrieving /replacing files no matter where the “work-station” is located, kitchen, home office, official office desk, etc. I wanted this item in a brown leather that wasn’t available but it turns out the green is handsome and works well in our home decor. The functionality is almost camouflaged by the color. We may buy another one as a gift for a covetous friend.

Jc in Colo

Site Experience Feedback

May 16, 2024

Your chat avc team was very helpful - I don't know why my email & account had not been activated, but it is now. The password reset didn't work (but that wasn't clear from the Firgot Password sequence). So I called.


Post-Delivery Feedback

May 31, 2024

I needed some More Circa paper, and of course I got to browsing .. found several beautiful items that I didn't need but had to have! Bought two eyeglass "toasters," one for home, one for work. Bought a birthday gift for my bestie (August b'day). It's all lovely!

Tom S

Post-Delivery Feedback

May 31, 2024

Website very easy to navigate , products are always high quality.

Kenbjammen

Post-Delivery Feedback

May 31, 2024

Levenger products are super high quality, never had an issue with a bad product.

Dave E.

Post-Delivery Feedback

May 31, 2024

Products are high quality. I like the fact that they can be monogrammed.

Craig

Post-Delivery Feedback

May 30, 2024

I always like levenger’s sales, and I got this really nice compact sized carry bag for an excellent price, almost half off their usual. And it was beautifully packaged.