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Levenger Reviews - 7,814 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.5 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 941 - 960 of 7,814

DCAng

Post-Delivery Feedback

Jun 05, 2024

I was excited to find that the Circa refills were on sale since I needed more paper for my business notebooks. I got a really pretty new Circa notebook for a personal project. I’m actually saving the box to store some extra paper at home. I’m a little annoyed because I got some colored rings and didn’t realize I was getting the same size as the black rings that came with the cover. I would have been happier with 1 inch rings for this project. I wish I could have chosen colored rings with the new notebook purchase since I have an abundance of black 3/4 inch rings from prior purchases. The book strap was disappointing. I thought I was purchasing a strap that would fit my notebook but it’s too small. It’s also so tight that it ends up bending the soft covered books I carry. I wish it was adjustable so it could be used on different sized books. If it were a little bigger I could see myself using it with my Bible. Oh well.

Online Shopper

Post-Delivery Feedback

Jun 05, 2024

Fed X is a superior shipper than DHL

Greg H

Site Experience Feedback

May 25, 2024

Really wish you offered Legal Pads. Totally disappointed on this aspect.


Post-Delivery Feedback

Jun 05, 2024

I miss your yellow "Legal" pads. Please re-introduce them in the future.

Hawk

Site Experience Feedback

May 15, 2024

Very easy. All the products I have purchased over the years have been very good and easy to purchase.

Online Shopper

Post-Delivery Feedback

Jun 05, 2024

have yet to receive my eyeglass holder

Online Shopper

Post-Delivery Feedback

Jun 04, 2024

Excellent products…excellent service!

Online Shopper

Post-Delivery Feedback

Jun 04, 2024

I wanted to cheer up my desk. Selected chili red which will bo with the rest of the room decor. Beautiful. Love it.

Suzana

Post-Delivery Feedback

Jun 04, 2024

I am so happy with the design of this bag. I have been a loyal customer of Levenger from the beginning. Your products are such high quality in every way.

Online Shopper

Post-Delivery Feedback

Jun 04, 2024

I love that this side table came assembled, so all I had to do was take it out of the box. It's high quality and is definitely a space saver, which I needed. The size makes the drawers a little small, but with the shelf, there is plenty of room for what I needed.

Bill C.

Post-Delivery Feedback

Jun 04, 2024

I returned a purchase following the directions given by Levenger. The USPS says they delivered the package and Levenger says they did not receive it. Because Levenger will not provide an affidavit of non-delivery, the USPS will not pay out on the insured package. So, I do not have the pen and I do not have the money I paid for the pen.

Disappointed

Post-Delivery Feedback

Jun 04, 2024

The barrel of the fountain pen was damaged will not thread on nib

Pepper

Post-Delivery Feedback

Jun 04, 2024

Love Levenger products. They never fail me. One complaint is shipping is way too slow.

GRANDMARED

Post-Delivery Feedback

Jun 04, 2024

Love the selection of ballpoint pens. Love being able to INITIAL. Love the quality. Love the sales.

Misskity

Post-Delivery Feedback

Jun 04, 2024

Love Levenger!

BLee

Site Experience Feedback

May 22, 2024

I went into your web site for index cards, but the smaller ones, and the website informed me that they needed to be imprinted; but I wanted blank and not imprinted. When I went into your website I got hit with a survey asking me why I did not buy anything when I did get a chance to see what I was looking to purchase. Your website needs some patience; not only did I get hit with an immediate survey, I also got hit with a coupon. Then as I was shopping I got a message the coupon expires in 9 minutes; so I tried to check out. I had a problem with checkout. I had the credit card in my hand and your system informed me that even though my card was in my hand, the CVV was wrong. The CVV is on the back of card is in plain sight, and your system informed me it was wrong. So I had to use another card. Your system needs some patience and understanding. Thank you, Lee.


Post-Delivery Feedback

Jun 04, 2024

N/A

KJLH

Post-Delivery Feedback

Jun 04, 2024

I love Levenger products. They are of high quality and I enjoy using them.

Susan

Post-Delivery Feedback

Jun 04, 2024

I ordered 500 personalized cards. I entered my name and phone number, chose a font and color and placed my order. I received 500 blank cards, for a very expensive price. I called customer service and was told that no personalization appeared on my order, although the font and color choice did. Is it really possible that no one in the Levenger fulfillment department had the imagination to think," Gee, someone has ordered cards with a color and font choice, but no text. Maybe we should contact this person?". No. I am absolutely disgusted by this. Your customer service person told me I could return the blank cards at my expense and order new ones. This is a heavy box. It would cost me at least half of what I spent on the cards to return them. To my mind, this is a terrible way to do business and I will never order from Levenger again. And I will tell all of my friends about this experience, in case any of them is thinking of doing business with you.

Davey

Site Experience Feedback

May 24, 2024

loved it!

Jim

Site Experience Feedback

May 25, 2024

Highest quality products. Great selection of products.


Post-Delivery Feedback

Jun 04, 2024

Always the highest quality.

Joe

Site Experience Feedback

May 24, 2024

Pretty intuitive website, easy to navigate


Post-Delivery Feedback

Jun 04, 2024

I have been using Lavenger note pads for a long time. I also have many "writing utensils" from the Levenger catalog. It's a great company with high quality products.