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Levenger Reviews - 7,888 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

12%12%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 621 - 640 of 7,888

Drawde

Site Experience Feedback

Aug 31, 2024

It was good

SD

Site Experience Feedback

Aug 31, 2024

The website was very slow and difficult to navigate. I kept having to re-search for what I was looking for rather than going back to the page where I was looking at items. It took 4 times longer than it usually does on other sites. Very disappointing.

CaryC

Site Experience Feedback

Aug 31, 2024

The Levenger website is excellent, though it isn't always easy to find all of your products. For example, I must search "backpacks" and then look at all the results in order to ever see some products.

N

Site Experience Feedback

Aug 31, 2024

.

hank

Site Experience Feedback

Aug 31, 2024

Wonderful business to shop. Great gifts

Katie

Site Experience Feedback

Aug 13, 2024

I needed a pen refill for a Levenger pen. It was easy to find and I especially appreciated the no shipping charge.


Post-Delivery Feedback

Aug 31, 2024

I was looking for a specific pen refill that I could not find locally or at any of the big box office stores. I found it online at Levenger, and it was a reasonable price.

Ernie

Site Experience Feedback

Aug 31, 2024

Always a helpful and useful website.

JR

Site Experience Feedback

Aug 31, 2024

I tried to buy 3 items including a free pen from Rewards promotion. I applied the free pen coupon, the current discount with no minimum free shipping, and my rewards points and got the discounts but no free shipping. Removed 2 items. I ordered the "free" pen, which was inexplicably $5.50, first. I applied a points discount to get this to $0, but when I went to order the other items, it seems $20 in points were applied to $5.50. Not only could I not order everything at once with free shipping and points, I LOST $20 in points! I am sure Levenger will make this ok but still very annoying. On top of that, this survey would not load on regular Chrome and I had to go to Incognito. This should have been a fantastic buying experience with a free pen and free shipping and a discount with my points, but it was just frustrating--and I still haven't been able to order my other items, due to the loss of my points!

Jo

Site Experience Feedback

Aug 31, 2024

I knew what I wanted, search led me right to the selections and completed the purchase in less than 5 minutes.

Online Shopper

Site Experience Feedback

Aug 31, 2024

Check out was awful

DEB

Site Experience Feedback

Aug 15, 2024

Excellent choices to choose from. Excellent service render and time received.


Post-Delivery Feedback

Aug 31, 2024

I received exactly what I ordered in excellent condition.because of the orders I order, others know about this company.

An always pleased and very loyal customer!! I miss my walk in store at Marshall Field’s in Chicago!

Site Experience Feedback

Aug 31, 2024

Knew what I wanted but didn’t know what it was called. Only took a couple of minutes to find. I love Levenger!!!

Mike

Site Experience Feedback

Aug 31, 2024

Easy to use, the prices were higher than I was expecting

MKD

Site Experience Feedback

Aug 30, 2024

very expensive but really good quality

Lee

Site Experience Feedback

Aug 30, 2024

Good all good!

Happy Customer

Post-Delivery Feedback

Aug 30, 2024

I enjoy the very specific products that Levenger carries, it makes the nerd in me so very happy.

JFG

Site Experience Feedback

Aug 20, 2024

The top menu from the header field or categories seems too sensitive an drops down easily. Otherwise it's fine!


Post-Delivery Feedback

Aug 30, 2024

It was great to be able to easily use my reward points, even on a sale item!

Spectre

Site Experience Feedback

Aug 30, 2024

When I clicked on the "Clearance" word I kept getting diverted to "Reading" page. Then I click on it again and I was diverted to "Writing" page. I had to browse around and try to figure out how to get to the clearance and sale pages. I eventually just went back to the email and clicked through from there.

leena

Site Experience Feedback

Aug 30, 2024

all is great! easy to follow! the only thing that slipped me up was joining after I had almost finished...and didnt get back to my original order. But this was only minor inconvenience! everything else was so easy!

AMY

Site Experience Feedback

Aug 30, 2024

I needed a particular item that had been out of stock. In stock today so I ordered it.