Levenger Reviews - 7,888 Review - 9.3/10
Levenger Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.6 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 12% | 12% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.0 out of 10
Recent Reviews for Levenger
Showing 501 - 520 of 7,888
L
Site Experience Feedback
Sep 10, 2024
Overall it was good - I had some problems with logging into my account, and the password reset option didn't send me an email, which was a bit frustrating. I also couldn't find the type of Monday start 2025 planner refill I wanted, so had to go with another style. Just being able to find Monday start planners is fantastic, though! Why anyone would want to have their week start on a Sunday is beyond me...
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue
Site Experience Feedback
Sep 10, 2024
Important that it was on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chipuser
Site Experience Feedback
Aug 28, 2024
Great experience as I come here often.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chipuser
Post-Delivery Feedback
Sep 10, 2024
Product I was looking for was in stock and easy to order. Shipping and tracking takes any worry away of a lost package. I think that Levenger has their act together.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kate
Site Experience Feedback
Sep 10, 2024
Website works great and quickly, no hiccups. Side note: presentation on receiving items is fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
As if
Site Experience Feedback
Sep 10, 2024
Your customer service requires perseverance, patience, advocacy skills and a lot of time. It’s been a shockingly sad experience that may- or more likely not - be at an end.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 10, 2024
I love the bag, and I have shown it to my colleagues at the university. It is a bit heavier than I expected especially the hardware, but I like the durability of it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
EricD
Site Experience Feedback
Sep 10, 2024
The availability of a discount was not apparent until check out.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kencando
Site Experience Feedback
Sep 10, 2024
Never any problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ali
Site Experience Feedback
Aug 28, 2024
I was disappointed that the letter size products were not on sale. :(
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Ali
Post-Delivery Feedback
Sep 10, 2024
The quality of these products - especially the daily planner - wasn’t what I thought it would be. It didn’t seem on par with other levenger products.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
PJ
Site Experience Feedback
Aug 27, 2024
Love sale items…free shipping would be nice!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
PJ
Post-Delivery Feedback
Sep 10, 2024
Great packaging…all I have ordered have been gifts.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
FrequentFlyer
Site Experience Feedback
Aug 28, 2024
I had a cart saved on my phone and then received a text directing me back to it -- however, upon opening on my computer (using the link in the text), my cart was empty. Luckily, I knew what I had chosen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FrequentFlyer
Post-Delivery Feedback
Sep 10, 2024
There was a minor piece missing from one of the purchased items and they immediately responded to my request and sent the correct part very quickly! I love the quality of the products and how they look and perform.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Namaste<3
Site Experience Feedback
Sep 10, 2024
Excellent choices at a very good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chan, pronounced shan
Site Experience Feedback
Sep 10, 2024
You don't remember me, my password or account, but my credit card was immediately recognizable. Amazing. Thus, checkout took too long. Okay. Nothing new there.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
YR-S
Site Experience Feedback
Sep 09, 2024
Great! I used the link from an email.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
hahaha
Site Experience Feedback
Aug 23, 2024
The discount offers are hard to understand. You say there's a 25% discount on $75 purchase, then say the code is not valid for my selections. Prices of particular items change like the tides! It is hard to get around the site since the fields change if the cursor get close to a heading, and won't stay where I send it. Category searches like "fountain pen ink" yield items like erasers for mechanical pencils. Stupid web designs!
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
- Full ratings for this review »
hahaha
Post-Delivery Feedback
Sep 09, 2024
The price of Levenger pens seems to bounce around daily, which does not increase my confidence in a company I've purchased from for decades. On recent occasions, their promise of free shipping for pens and ink has not come to be, and I have been charged when ordering pens. Then there is no response to my inquiries about this matter. Too many pen models are not even offered as fountain pens any more. Replacement parts like converters are not stocked for models that have sold out.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
No nickname
Site Experience Feedback
Sep 09, 2024
TOO MANY QUESTIONS; IRRITATING
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Purple Dervish
Site Experience Feedback
Aug 30, 2024
I have been a longstanding customer of Levenger: I want to say since the mid-90s soon after they started. Their Circa system is one of the best, and has helped me be an organized professional; and in many other ways. I used to also get a lot of their Furniture; but in the mid 2000s or so, the quality of this furniture really went down, and I quit buying. Customer Service was also poor over furniture. I have many of their old Bookboxes bought in the mid 90s; but later ones have been poor quality. I am shocked at how much more expensive they are now even for basics; while some of that is inflatiion, some of it is not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Purple Dervish
Post-Delivery Feedback
Sep 09, 2024
Overall products are excellent as always. Prices have gone up substantially and that does make it hard. Customer service was fine, but did not give me correct info for where to drop off the returns. I got a label with USPS, but CS kept saying I could return at FedEx which I could not
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Dixie
Site Experience Feedback
Sep 09, 2024
website navigation overly sensitive to cursor so that the screen changes the display while you are trying to select an option because your cursor moved over another image. Very frustrating. I also don't like that viewing an item does not scroll as expected on the item details but scrolls through the images on the left. I am also disappointed my old login info is gone, I wanted to look at my order history to find information on previous purchase of pens that are now discontinued.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Walelia
Post-Delivery Feedback
Sep 09, 2024
Excellent quality (maybe a bit overpriced), delivered quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ozarkian
Site Experience Feedback
Sep 09, 2024
It was a very easy website to navigate from start to finish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »