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Levenger Reviews - 7,888 Review - 9.3/10

Nov 27, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

12%12%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 401 - 420 of 7,888

Libra

Site Experience Feedback

Sep 08, 2024

If I had not received free shipping, I would not have placed the order.

Chuck B.

Site Experience Feedback

Sep 07, 2024

Very easy to make the purchase. Fortunately I saw the need. As


Post-Delivery Feedback

Sep 16, 2024

Levenger supply’s good quality products which is main reason I purchase from them. They are easy to purchase from and my customer experiences have been positive.

Freedom rings

Site Experience Feedback

Sep 16, 2024

It was hard to add quantities. And I’d like to be able to see everything. Not sure how. Some of the desks are not fully measured

Online Shopper

Site Experience Feedback

Sep 16, 2024

No as intuitive as could be

EW2024

Site Experience Feedback

Sep 16, 2024

I appreciated how transparent you are with where things are manufactured. We do not buy from China, so it was nice to have options to shop.

Negpaypal

Site Experience Feedback

Sep 15, 2024

Experienced long delay in paying with PayPal—almost lost interest in purchase

Kit

Site Experience Feedback

Sep 15, 2024

Saw many items I may want to purchase later foryself and for gifts to others. I thought I was getting a discount by entering a code, but I may not have had a large enough purchase.

mschaut22

Site Experience Feedback

Sep 15, 2024

I was easily able to find one item I was looking for. I was not able to find an address book, which surprised me.

Saver

Site Experience Feedback

Sep 02, 2024

It was fast and great, because of money saved.😊

Online Shopper

Site Experience Feedback

Sep 15, 2024

Good experience overall- search function could be easier to use.

RT

Site Experience Feedback

Sep 15, 2024

Always great quality items, shipping is usually quick but some discounts should be made on shipping.

Christy

Site Experience Feedback

Sep 15, 2024

Easy to use. Sale prices good. Problem I wanted everything.

Tati

Site Experience Feedback

Aug 31, 2024

Overall interaction with the website was easy

LB

Site Experience Feedback

Sep 15, 2024

The website lags and will often refresh without warning when I try to scroll for further details or additional pictures. It’s very frustrating; but I persevere because I love Levenger products. If I knew of an easier site - Amazon, for instance - that included the full catalog of Levenger products, I would go there in a heartbeat. The site experience is just disappointingly spotty.

Will K

Site Experience Feedback

Sep 15, 2024

Enjoyable and easy to use

Debbie

Site Experience Feedback

Sep 15, 2024

It was fine.

Online Shopper

Site Experience Feedback

Sep 15, 2024

Love selection

Not Giving Permission To Publish

Post-Delivery Feedback

Sep 15, 2024

I looked at agendas at Levenger. The site requested my email address in exchange for 30% off. I signed up, and received a by-email coupon. I then studied similar products on other websites, and decided on Levenger’s. When I went back to the website, the discount had become 15% off. I contact customer support by email. The courteous person said such matters are only resolved by phone. I called customer support no fewer than 15 times over 3 days and got your error message “Please try again later.” So I gave up. Three days later, a general offer, to everyone, was emailed to me for 40% off and I purchased the item. It has arrived, but I am not certain I will keep it. Still thinking, because meanwhǐle I purchased a similar product from another vendor. The whole thing is a fiasco and has given me a not favorable impression of Levenger’s approach to enticing customers.

wineguy

Site Experience Feedback

Sep 15, 2024

As a person who appreciates high quality and craftsmanship, the products and service I receive from Levenger continuously bring me back to this company.

Krissy

Site Experience Feedback

Sep 15, 2024

The website is very organized. It makes it so easy for shopping. I especially like the “continue shopping” is on the top of the page so I never have to use the back button or restart the page.