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Levenger Reviews - 7,888 Review - 9.3/10

Nov 27, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 341 - 360 of 7,888

Cleone

Site Experience Feedback

Sep 21, 2024

I was not able to personalize the glasses case I purchased. The item was shone with initials. But would not let me order personalization. I saw a review of this item that said the purchaser could not personalize her item either. I really wanted initials on this item.

Hope

Site Experience Feedback

Sep 21, 2024

I didn’t expect there to be any shipping costs, as the products said free shipping. I also had a coupon that deducted $30 from the order, but it wasn’t applied when I pressed ‘order’. I’m hopeful the purchases will meet my expectation that they will be high quality.

Bina

Site Experience Feedback

Sep 04, 2024

I tried to personalize the. Are rack but couldn’t check after it was in the cart.


Post-Delivery Feedback

Sep 20, 2024

Great experience

KathyTexan

Site Experience Feedback

Sep 04, 2024

I’m so glad I tried ordering online. It was a breeze!


Post-Delivery Feedback

Sep 20, 2024

I love the quality of your products. The book weight I purchased is beautiful (with the NY Public Library logo). I bought one for my dear friend’s birthday. She’s going to love it. I’ve been a Levenger customer for many years. I still treasure my copy Winston Churchill’s book on painting from the Levenger Press.

bob

Site Experience Feedback

Sep 20, 2024

your search mechanism sucks I bought some red elastic bands for my letter size notebook and needed other colors, and it was an act of God to get back and order them. It was really ridiculous

SCJR

Site Experience Feedback

Sep 20, 2024

Very happy with previous purchase

MS Buyer

Site Experience Feedback

Sep 20, 2024

I never have any problems buying on Levenger’s website.

Joe

Site Experience Feedback

Sep 20, 2024

I recently visited the Levenger website and wanted to provide feedback on my experience. Overall, the site design is visually appealing, with a clean and professional layout that matches Levenger's brand image. However, I encountered a few issues during my interaction that could be improved for a smoother user experience. 1. **Aesthetics & Layout**: The website is well-designed, with clear navigation and an intuitive layout. The categories are easy to find, and the product images are high-quality, giving a good sense of what to expect. 2. **Product Information**: Each product page provides ample detail on the items, including descriptions, specifications, and reviews. I appreciated the depth of information available for making informed decisions. 3. **Checkout Process**: The checkout process was fairly straightforward, and I appreciated the variety of payment options offered, including PayPal and credit card. The ability to save my cart for later was also convenient.

Online Shopper

Site Experience Feedback

Sep 04, 2024

Website isn't particularly easy to navigate, pop ups frequently disappear when trying to click.


Post-Delivery Feedback

Sep 20, 2024

The Circa products are excellent, but the overall experience is blunted by the high costs. I usually wait until things are on sale and then stock up. Shipping is very expensive, I don't understand why there isn't a level of purchase that can generate free shipping.

liz

Site Experience Feedback

Sep 19, 2024

My first order placed in July was stolen and so I enquired about a replacement. They said they would send one. I never received, again they apologized and said they would send it. They did not. So, I'm okay with them not sending me a free replacement but they should have told me that they would not do that. So I ordered again today.

B

Site Experience Feedback

Sep 19, 2024

Nothing bad. I knew exactly what I wanted. I was just waiting for payday.

Dirty dan

Site Experience Feedback

Sep 19, 2024

System was very intuitive, everything could be found easily

Cpar

Site Experience Feedback

Sep 19, 2024

Very easy to locate my selected items on the web page.

Online Shopper

Site Experience Feedback

Sep 19, 2024

The elaborate surveys in exchange for a small reward that seems never to be rewarded is mildly annoying. However, I felt obligated to offset a bad review I left on a prior visit.

Rickrd2

Site Experience Feedback

Sep 19, 2024

Levenger is awesome

Jean

Site Experience Feedback

Sep 19, 2024

The website is easy to use. Very customer friendly. I have not had any problems.

Susan

Site Experience Feedback

Sep 19, 2024

Please add the plastic books back. we love to give them to customers

Online Shopper

Site Experience Feedback

Sep 18, 2024

na

Bcass

Site Experience Feedback

Sep 18, 2024

Na

Stia

Site Experience Feedback

Sep 18, 2024

Look forward to catching some of my favorite items when they are on sale.