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Levenger Reviews - 7,883 Review - 9.3/10

Nov 27, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 281 - 300 of 7,883

Dr. P

Post-Delivery Feedback

Sep 28, 2024

I am a pen lover, and the pen at Levenger are beautiful and unique

BradW

Post-Delivery Feedback

Sep 28, 2024

I know I was supposed to have my initials embossed on an order. I contacted customer support and was told that I didn’t order it embossed, didn’t pay for embosssed, and wasn’t going to get embossed. I went to return the product at my own expense but there IS A $7.95 FEE TO RETURN A PRODUCT. NOPE. GOODBYE LEVENGER. WILL NOT RECOMMEND. YOU HAD A CHANCE TO HAVE A LOYAL CUSTOMER. I HOPE THE $7.95 WAS WORTH IT.

Deb

Post-Delivery Feedback

Sep 28, 2024

I saw an online ad and decided to order what I saw. Then I got an email and ordered two more items the next day. I’m so thrilled with all three items, especially the Carrie purse! I’m getting ready for an international trip and it’s perfect. Spots for cards, phone, passport, cash…I’ve already recommended it to a friend going on the same trip!

DW

Post-Delivery Feedback

Sep 28, 2024

This Book Bag is definitely well worth the money and is well made to hold books and be carried around. I did think it had a zipper on the top to close the bag up more secure, but that's the only thing I was disappointed in. Wish they came in other colors also. Really going to enjoy carrying my books around in this awesome Book bag. And it came quickly also.

Online Shopper

Post-Delivery Feedback

Sep 28, 2024

I have shopped Levenger for many years and will continue to do so.

Online Shopper

Post-Delivery Feedback

Sep 28, 2024

Very nice small bag for taveling

Stitcher

Post-Delivery Feedback

Sep 28, 2024

It is very easy to order by phone or online. The quality is always excellent, and the sales always have something I want to order!

D

Site Experience Feedback

Sep 18, 2024

No comment


Post-Delivery Feedback

Sep 28, 2024

Levenger offers a distinctively unique line of merchandise that complements functional and decorative needs. However, you must be certain that the item is exactly what you want.

Online Shopper

Post-Delivery Feedback

Sep 28, 2024

Not sure why my padfolio cam in a 16x8 inch shipping box and I had to pay $15 in shipping costs. I hesitated buying my item due to shipping costs? Is a portion of this shipping fee go to Levenger?

Connor

Site Experience Feedback

Sep 28, 2024

It was a little hard to find the refills for the jotlet book, and I felt like they should have been a recommended addition when I put it in my cart (rather than a different notebook as it was, in addition to the cheaper hole punch that I did not end up getting -- in favor of the slightly more expensive one). I ended up finding everything though.

tee

Post-Delivery Feedback

Sep 28, 2024

first time purchase of this product, but it fits nicely into my Levenger box

Jane

Post-Delivery Feedback

Sep 27, 2024

I love my Levenger Pens. And when they offered a buy one get one free I jumped on it. The Pens are always top quality and the choice of of cases is beautiful,making it hard to choose.

Scott

Site Experience Feedback

Sep 16, 2024

I received the postcard about the Fall Sale, and couldn't resist!


Post-Delivery Feedback

Sep 27, 2024

One of the items I ordered is not expected to be in stock soon, and your team alerted me. I thanked them via email and said if its not available before Christmas to just credit my account...I have heard nothing since, but I assume that is fine.

Mississippi Lady

Post-Delivery Feedback

Sep 27, 2024

Products have alway been satisfactory. Their quality is always top shelf. I enjoy all their catalogs and emails.

Stia

Post-Delivery Feedback

Sep 27, 2024

Weekly desk calendar(s) purchased for me and a coworker. We've been buying them foe several years now and use them daily at work.

lrn

Site Experience Feedback

Sep 27, 2024

Your shipping policy is awful. Your website is confusing. I hate it.

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

I love Levenger’s page points, but must admit that I liked the original ones better than this new style. I prefer the smaller size, and the simpler design

Caroline

Post-Delivery Feedback

Sep 27, 2024

The quality of the pens are spectacular and because of that I have purchased 4 so far. The weight and the beauty of the pens are exquisite. The ink does skip but I have replaced them with another brand.

DJ

Post-Delivery Feedback

Sep 27, 2024

Quality product and excellent service.

Tina

Post-Delivery Feedback

Sep 27, 2024

I was looking for a vertical calendar refill starting with Monday; however, you don't have that one any more. I did get my yearly and weekly calendar.