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Levenger Reviews - 7,883 Review - 9.3/10

Nov 27, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 261 - 280 of 7,883

Metal Man

Site Experience Feedback

Sep 30, 2024

This is my first purchase from levenger. It was a very easy and pleasant transaction.

QEliz

Post-Delivery Feedback

Sep 30, 2024

Quality of products is unfailingly good; selection exceeds expectations; customer service has always been good

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

I saw the NYPL big bag on IG. Then saw the tote and I just had to have it. It was on sale too. Not a lot but enough. So I snagged it. And I absolutely love it as a book bag. The kids will steal this from me. For sure.

Rocky

Post-Delivery Feedback

Sep 30, 2024

My grand daughter is heading for graduate school and I bought her a book bag with side pockets and lots of room for books, computer. It will be a perfect Christmas present as she starts grad school in January

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Not what I paid for. When I called to express my disappointment the customer service person talked over me and even apologized for doing so.

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Product delivered to wrong addresss-I had to go find it-do not use USPS in Atlanta area. they are really bad

DO NOT PUBLISH

Site Experience Feedback

Sep 30, 2024

I use the ruled refills without the title boxes. IMPOSSIBLE to find on your site. I called the customer service number to find them and when I asked if they were possibly discontinued the representative jumped at the chance to "agree with me" and said she thought they were discontinued. When I asked her to check with someone else to confirm she dug her heels in and was snappy. I have been using these as long as Circa has been around, and do not want to have the distraction of changing the paper I'm using. We found them (!!!!!!!!!) and are happy to use with our 2 new employees systems and mine. I love Levenger products and use them all day, everyday, but your web site is unresponsive and the user interface is difficult to move back and forth between item. I have another person starting in 2 weeks and would be happy to let her start the system with whatever she wants, but would not be disappointed if she just wanted a generic system from Staples or a "Red and Black" notebook. The experience of the Levenger products is lovely, but your website and customer service is terrible.

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Of late, some of the phone order takers are obviously new. They are NOT acquainted with the vast product line. Please know, I have been purchasing Levenger items for over 30 years.

Mary H-S

Site Experience Feedback

Sep 30, 2024

I have used this site many times over the years and it is much easier to utilize than most.

Cheryl

Post-Delivery Feedback

Sep 30, 2024

I have always loved writing pens. I’ve tried other fountain pens but I have not been completely satisfied. I am over the moon with this purchase.

OkieJoan

Post-Delivery Feedback

Sep 30, 2024

Found this cool page holder when reading books! Bought one fire me and 2 for gifts. Also found my best friends birthday gift; Retro51 pen!! Fair prices and great service.

Aqualung

Post-Delivery Feedback

Sep 30, 2024

As soon as you finish a purchase and get a confirmation-- the email suggests that you have to sign up for an app in order to track your shipping. Clearly this is an effort to get my information in the hands of advertisers. Once the item was "shipped", I was able to see a FedEx tracking link. But the first interaction did not have this link-- it suggested that the only way I could track is by signing up for an app. Stop doing this.

Phil6567

Post-Delivery Feedback

Sep 30, 2024

Have been a customer for years.

aaf

Site Experience Feedback

Sep 15, 2024

Came to gift stationery to my daughter and son-in-law who love stationery. Lovely experience; shipping costs are a bit high for length of delivery days.


Post-Delivery Feedback

Sep 30, 2024

I enjoy your products so much I extend this joy as gifts to family and friends. The gift was not received on time; the gift was supposed to be left in the secure location-it was not. I called customer service who thought I was supposed to track the package down. I had to ask the rep to look to see where the package could be currently. I helped her to locate the local post office. The recipient retrieved the gift from the post office.

Gayle7659

Post-Delivery Feedback

Sep 30, 2024

I was very happy with the quality of the backpack and the number of pockets for storing necessary items that was in and outside of the backpack. My only criticism was the amount of disposable only packaging it was wrapped in. I do understand it was necessary to protect the item from damage in shipping.

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

way too expensive

jno

Post-Delivery Feedback

Sep 29, 2024

My complaint is with the pen and pencil set. I have purchased pens from Levenger previously, but was disappointed with one. The color was not what was pictured, there was no information with the set, and just did not meet the quality expectations I have come to expect from Levenger branded products.

Jim

Post-Delivery Feedback

Sep 29, 2024

Well made products. Not cheap, but also not cheaply made.

Kat

Site Experience Feedback

Sep 29, 2024

Good but bring the Circa pebble with clear part that attaches to the rings back.

Online Shopper

Post-Delivery Feedback

Sep 29, 2024

I have wanted this item for a long time but didn't need it as I have numerous Circa notebooks. Finally gave in before it becomes obsolete. Item came sooner than estimated and was able to track it until arrival. It has met my expectations, and I am quicky filling it with my Book Club lists, notes and other related lists.