Levenger Reviews - 7,935 Review - 9.3/10
Levenger Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.6 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 12% | 13% |
Negative | 7% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.0 out of 10
Recent Reviews for Levenger
Showing 201 - 220 of 7,935
Online Shopper
Post-Delivery Feedback
Oct 07, 2024
A delightful selection of unique and high-quality products. The only disappointment was upon receiving my Nantucket Bamboo Note Card & Pen Holder it did not have the inspirational words shown in all the product photos. While the full product description and details area note that this is an added personalization, it is not immediately obvious information. For further clarification, the majority of the product photos for this item should show it as the non-personalized version, with one or two personalized variations.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Trixie
Post-Delivery Feedback
Oct 07, 2024
I like the description information of the products. I also appreciate that products not available for immediate delivery, can be purchased without having to submit another order later.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 07, 2024
I called your company several times to obtain a catalog a month later I still have not received a catalog so I resorted to ordering on online, but I would’ve liked to looked at a catalog to increase my options. I don’t understand why I never got a catalog I called at least two times.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 07, 2024
Stupid experience. UPS doesn’t appear capable of delivery, the package has been in my general area almost ine week, but delivery keeps getting pushed to the right. Levenger customer service acts like I am somehow at fault, or not patient enough…really? When I can get the same item (refills) from Amazon next day? I have been doing business with Levenger for many years, but you just got replaced by Amazon. Congratulations.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
drbarney
Post-Delivery Feedback
Oct 07, 2024
I ordered the pen after I had lost one that was like it. I found the missing pen and attempted to cancel my order. But it could not be cancelled or returned because it had my name engraved on it. However, it writes better with a thinner line and it is more attractive so I am glad I got it.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
CDRSPARKY
Post-Delivery Feedback
Oct 06, 2024
Excellent experience. I received my order promptly. Very satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Iz
Post-Delivery Feedback
Oct 06, 2024
Excellent leather, reading, & writing products at Levenger. Their quality is excellent.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Janet
Post-Delivery Feedback
Oct 06, 2024
The Levenger products are always the best! High quality, great delivery and great customer service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Runner chick
Post-Delivery Feedback
Oct 06, 2024
Great product better than expected. Arrivrd on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Judith
Site Experience Feedback
Oct 06, 2024
Shopped with you years ago and loved your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CB
Post-Delivery Feedback
Oct 06, 2024
I love the quality of the items I’ve purchased. I have 5 notebooks. 4 of the letter sized I purchased so that I have a color for each season. This way I can refresh my planner quarterly. The pens are beautiful and I love that I can get refills as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kelly
Post-Delivery Feedback
Oct 06, 2024
You pay an extremely high shipping price at Levenger. That would be fine if the products you ordered were tracked, shipped in protected packaging and arrived in a timely fashion. I was able to track my package, which did not arrive any faster for the $13.95 I was charged, but the package the items arrived in did arrive damaged. Not the bubble-lope, but the boxes that held the rollerball pen and the box that help the leather pen case. As neither item was wrapped nor protected, just tossed in the bubble envelop and sent on its way, I am surprised that it was not more damaged as it made its way from the USPS. So, now I am working through customer service, which has taken many days; it may have been faster to send the products back and asked for new ones, instead of asking for new boxes. I used to order from Levenger a lot, but fear the quality has gone done. If this had been for me, I would have let it go, but this is a gift and I can't give it in damaged boxes and if they wanted to return it for something else, how could they do that? The art of customer service is just lost. But it's not over yet, will hope for the best and see if it gets resolved before I have to get something else to give as the gift.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: 3
- Full ratings for this review »
Grandma
Site Experience Feedback
Sep 13, 2024
More than necessary difficulty
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grandma
Post-Delivery Feedback
Oct 06, 2024
My package did not arrive as promptly as usual. So I called and checked. Thankfully all was resolved and I am as pleased as usual with my purchase. Thank you for good products and good service.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 9
- Full ratings for this review »
Hoping for more order
Site Experience Feedback
Sep 10, 2024
I have loved your products for many years—this is my first piece of furniture
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoping for more order
Post-Delivery Feedback
Oct 06, 2024
Easy ordering, quick shipment. When the package came it was the wrong item! Quickly resolved. Love the quality of the item.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 05, 2024
Loved everything I ordered
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Somvi
Post-Delivery Feedback
Oct 05, 2024
Levenger has the best products!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JB
Post-Delivery Feedback
Oct 05, 2024
I’ve used Levenger products for years. Completely satisfied. 5 larger binders, one leather, 4 medium sized, and many of the accessories.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
Long time customer.
Post-Delivery Feedback
Oct 05, 2024
I never received the item (circa refill 2025). Was told I needed to wait a week or more to make sure it would arrive. It has not arrived and I would like a replacement ASAP
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Knitnut
Post-Delivery Feedback
Oct 05, 2024
The product I received is one that I order yearly or by yearly. It helps keep me on track of what I need to do each day. Love it!! 😍
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kp
Post-Delivery Feedback
Oct 05, 2024
Love all the products that I’ve purchased, and I’ve never had a problem. Great quality good value excellent. Maybe a little pricey, but watch for the sales.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »