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Levenger Reviews - 7,814 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.5 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 1041 - 1060 of 7,814

Online Shopper

Site Experience Feedback

May 29, 2024

I have still not received my order of over 10 days ago. Usually Levenger is prompt. I am disappointed.

Online Shopper

Site Experience Feedback

May 29, 2024

Waiting for item to ship

LJP

Site Experience Feedback

May 29, 2024

It went fine and smoothly

Online Shopper

Site Experience Feedback

May 29, 2024

Overall good. What I was looking for was in the beginning of the search and I didn't need to scroll down.

Online Shopper

Post-Delivery Feedback

May 29, 2024

This is my first order. I ordered by phone.

Online Shopper

Post-Delivery Feedback

May 29, 2024

Good price and a good product

Online Shopper

Site Experience Feedback

May 29, 2024

LOVE all of Levenger's products, but the web-site isn't as easy to navigate as it appears at first blush. In order to find a product I knew was available, I had to leave the web-site and do a google search, which was frustrating. Since it was a Retro pencil in a design which also comes in a pen, it seems like it should be easier to switch between the two, or even that another suggested product for the pen should have been the pencil and vice versa.

Bob

Site Experience Feedback

May 29, 2024

Overall I had a positive experience with your website. No issues what so ever.

Urbs

Site Experience Feedback

May 16, 2024

Unique products!

GAM

Post-Delivery Feedback

May 29, 2024

Customer since the 1990s. Retired now so my needs have changed, but I’m forever a lover of Levenger products.

Amy H.

Site Experience Feedback

May 29, 2024

One negative about website: when you hit the "back" button, it just adds the banner to the page and you have to hit "back" again to get it to actually go back to the previous page.

Online Shopper

Site Experience Feedback

May 29, 2024

Web site is fine, but shipping charges almost made me abort my order.

rlpteach

Post-Delivery Feedback

May 29, 2024

The products have been great - good quality and very useful.

Online Shopper

Site Experience Feedback

May 29, 2024

It was easy and had what i was looking for

Buzz

Site Experience Feedback

May 29, 2024

Quick efficient Easy website

Mmm in oh

Site Experience Feedback

May 29, 2024

Always appreciate good sales!

Drlitt

Site Experience Feedback

May 29, 2024

When searching for items, there is nowhere to add to cart from selection of items. I had to click on the item and then when the item opens, add to cart. Then when I add to cart, it takes me to the cart. I have to hit the back button twice as there's no continue shopping button. Then, the website takes me back to main page in which i have to start search all over again. It took me 30 minutes to place an order. I would have ordered more, but I got tired of all the steps.

Che

Site Experience Feedback

May 29, 2024

Fine, too expensive! Even sales are too ecpensive

Vannie

Post-Delivery Feedback

May 28, 2024

Their pen selection is full of variety and the True Writers are quality pens. Shipping is fast and everything comes well-packaged.

AJ

Site Experience Feedback

May 28, 2024

Negative: Product menu categories weren’t obvious to me and would like to see different colors in the leather products. Positive: great products overall and the final ordering process was easy.