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LD Products Reviews - 879 Reviews - 8.9/10

Dec 4, 2024
LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well as InkTec ink refill kits and laser toner cartridges.
Circle of Excellence - LD Products

2022
Winner

Circle of
Excellence

17 years

LD Products Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.0 /10
Product Selection9.4 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.8 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%75%

Neutral

13%25%

Negative

7%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LD Products

Showing 221 - 240 of 879

Lucky

Site Experience Feedback

Jun 27, 2024

Interaction was easy. I hope the product availability is in stock.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

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Yeffy

Site Experience Feedback

Jun 19, 2024

I'm pretty impressed!


Post-Delivery Feedback

Jun 27, 2024

All good. Worked as promised. Absolutely no issues. Thank you for making such a high value product. I cannot know how their products would perform with other printers, however, so I cannot make a sweeping recommendation.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Tony

Site Experience Feedback

Jun 26, 2024

I was looking for an ink cartridge for my "old" printer and found it immediately.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Online Shopper

Site Experience Feedback

Jun 26, 2024

i wish you were able to offer the LD version of this , LD products work as good as original manuf. but are 1/3 the cost

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

John L

Site Experience Feedback

Jun 26, 2024

Wanted to place via phone to talk to Tech services about the item

From LD Products

Thank you for taking the time to leave us a review! I am sorry for the trouble you encountered. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Online Shopper

Post-Delivery Feedback

Jun 26, 2024

its been morethan two weeks and i have not recv the remaining ink that was suddenly backordered

Fred

Site Experience Feedback

Jun 25, 2024

it took a while to get it correct

From LD Products

Thank you for taking the time to leave us a review! I am sorry for the trouble you encountered. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Online Shopper

Site Experience Feedback

Jun 25, 2024

everything went smoothly

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Nick

Site Experience Feedback

Jun 25, 2024

website seems quite good. i usually call in to order, but tried the website this time. really good site and to the point.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Online Shopper

Site Experience Feedback

May 22, 2024

LD Products web site has always worked well for me.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Bree

Site Experience Feedback

Jun 25, 2024

Thank you for quick service, I always wait till the last drops of ink before I order...bad habit!

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Emily

Site Experience Feedback

Jun 16, 2024

I love discounts


Post-Delivery Feedback

Jun 25, 2024

I only got half my order. I think someone screwed up because i ordered both colored and black ink but only got black ink. I think I’ll try looking online to see if I can get the rest or if I can get my $$$ back.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Jim

Site Experience Feedback

Jun 24, 2024

fast and easy quick and finish took longer fo the survey

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

pearl

Site Experience Feedback

Jun 24, 2024

Survey's a pain in the ---

From LD Products

Thank you for taking the time to leave us a review! I am sorry for the trouble on our survey. We just want to know about your printing experience so we can offer all our customers the absolute best service and product available. ...

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Fish

Site Experience Feedback

Jun 24, 2024

Watch what you order their descriptions as sometimes not real clear. Watch what they send you they short orders some times. Their products are very good!

From LD Products

Thank you for taking the time to leave us a review! As customer satisfaction is our top priority, we wanted to make sure that you are 100% satisfied with our services and products. If you still have any issue, you can always chat...

Read full response »

Online Shopper

Site Experience Feedback

Jun 24, 2024

could not clearly see delivery date options

From LD Products

Thank you for taking the time to leave us a review! As customer satisfaction is our top priority, we wanted to make sure that you are 100% satisfied with our services and products. If you still have any issue, you can always chat...

Read full response »

Rick C

Site Experience Feedback

Jun 24, 2024

LD website is easy to navigate and easy to place orders. Great quality products, excellent customer service, competitive pricing.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

grüj

Site Experience Feedback

May 22, 2024

I had to reset my password today and that took all of 3 minutes - no problems! I also need ink for different printers and setting up the combined ink order was very easy; great for safing timie!


Post-Delivery Feedback

Jun 20, 2024

"Try to capture all of the important aspects of your experience": You had my Canon ink order for a month. I never knew you not only do not have the ordered ink, you don't even know exactly when you would be getting them!! All of that I had to find out only now when I'm almost totally out of ink. I had to call you to learn about that situation. You would not even advise me that on purchase or any time later. I call this bad business practice, aside of the fact that it's illegal to sell material and collect the money without being in possession-, nor exactly know if or when you would be in possession of the material you sold to me. Your customer service agent did a good job explaining and apologizing for this management failure - it's not their fault.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Online Shopper

Site Experience Feedback

Jun 20, 2024

good

From LD Products

Thank you for taking the time to leave us a review! As customer satisfaction is our top priority, we wanted to make sure that you are 100% satisfied with our services and products. If you still have any issue, you can always chat...

Read full response »

beancounter

Site Experience Feedback

Jun 20, 2024

Satisfactory

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »