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LD Products Reviews - 879 Reviews - 9.0/10

Dec 3, 2024
LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well as InkTec ink refill kits and laser toner cartridges.
Circle of Excellence - LD Products

2022
Winner

Circle of
Excellence

17 years

LD Products Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.1 /10
Product Selection9.4 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.9 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%75%

Neutral

14%25%

Negative

7%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LD Products

Showing 141 - 160 of 879

LeeL1

Site Experience Feedback

Jul 24, 2024

It was very easy and straight forward.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

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Happy

Site Experience Feedback

Jul 24, 2024

Thanks. . . . . I hadn't needed toner. . . . .but back working harder. . . . . and thank you for being there!

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

N/A

Site Experience Feedback

Jul 15, 2024

OK


Post-Delivery Feedback

Jul 23, 2024

My order included 2 items. The main & most important item being printer cartridges. This is delayed due to using different warehouses? The less expensive mini office kit was delivered. I was expecting the cartridges to arrive sooner. I was told by a representative they are following up on this order. I appreciate the help and I am hoping to receive news of this being shipped asap.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Fred

Site Experience Feedback

Jul 23, 2024

Satisfied thus far. Awaiting receipt of order.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

Online Shopper

Site Experience Feedback

Jul 09, 2024

A lot of products were out of stock


Post-Delivery Feedback

Jul 23, 2024

I called about a product I ordered that was supposed to be delivered in 1-4 business days and after 9 days I didn't have it yet. I called in to see where it was and the rep said the system was down and she would have to call me back. She never did. I also called again and left a message and nobody called me back. After the third call, the rep was able to help me, and I received a nice tracking email from Fabiola E.

From LD Products

Thank you for taking the time to leave us a review! I am sorry for the trouble you encountered. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Online Shopper

Site Experience Feedback

Jul 22, 2024

great experience with on line personal contact with Sales Rep Needing to update Credit card and clear up password and online account for future orders and he was very helpful 10 +

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

Online Shopper

Site Experience Feedback

Jul 22, 2024

Shipping cost is high. Would UPS or USPS be less costly?

From LD Products

Thank you for taking the time to leave us a review! I am sorry for any trouble you may have encountered with the shipping cost. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2...

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Buddy

Post-Delivery Feedback

Jul 22, 2024

The product I purchased was my second time to purchase. It is compatible with my printer and does a great job for a fraction of the cost. Why wouldn't you purchase it here!

G Man

Site Experience Feedback

Jul 21, 2024

Did not like the various other offers when completing purchase.

From LD Products

Thank you for taking the time to leave us a review! I am sorry for any trouble you may have encountered with our offers. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Chris

Site Experience Feedback

Jul 21, 2024

The last time I ordered LB products they shipped, and then were returned to you without ever being delivered, and I didn’t find that out for weeks. I got very angry and said I would never order LD products again. I am giving you a second chance with this. Please don’t mess it up.

From LD Products

Thank you for taking the time to leave us a review! I am sorry for any trouble you may have encountered with your order. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Online Shopper

Post-Delivery Feedback

Jul 21, 2024

Order was expected in 1 - 4 business days but it arrived in 6 days. I never got a tracking number for the order. I emails LD and they replied promptly. I probably would not have contacted them if I had received a tracking number.

HelenKP

Site Experience Feedback

Jul 05, 2024

It was fine - beats going to the store.


Post-Delivery Feedback

Jul 20, 2024

I can find what I need and get it rapidly, Thanks.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

C

Site Experience Feedback

Jul 20, 2024

I've ordered in the past when I had non-HP printers and was always happy with LD product and customer service, which is why I returned to them now for Canon ink. I expect the same results as past. I had a question which could not be found on the site and found no chat to use so had to google around a while to find my answer and hope it turns out to be correct when I get the product and install. I don't expect people to work on weekends but wish I could have found a link to related information directly on the site.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

Online Shopper

Site Experience Feedback

Jul 20, 2024

I just hope to receive the right products because previously I had received the incorrect order.

From LD Products

Thank you for taking the time to leave us a review! I am sorry for any trouble you may have encountered with your order. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.

Online Shopper

Site Experience Feedback

Jul 19, 2024

1st time visitor and 1st time placing order. placing order was painless and all the information given on the production was clear.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

Photoguy

Site Experience Feedback

Jul 06, 2024

No bad, just good


Post-Delivery Feedback

Jul 19, 2024

Receive partial order. No joy!

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all...

Read full response »

Audiosticks2024

Site Experience Feedback

Jul 18, 2024

Excellent

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

GCM

Site Experience Feedback

Jul 18, 2024

Website is very easy to use.

From LD Products

Thank you for your feedback! We appreciate patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all ...

Read full response »

On time

Post-Delivery Feedback

Jul 18, 2024

You have always been professional and have had what I need in stock and shipping has been great

New Jersey Eagle

Site Experience Feedback

Jul 07, 2024

Good products. Have purchased before. Had difficulty finding part number to order for my printer, but eventually overcame the problem. Should make this an easier process for customers.


Post-Delivery Feedback

Jul 17, 2024

No callback but did send missing product.

From LD Products

Thank you for taking the time to leave us a review! I am sorry for the trouble you encountered. If you still have any issue, you can always chat, email https://ld.ink/2DM8cOU or call us at 888-321-2552.