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LAMPS PLUS Reviews - 936 Reviews - 9.3/10

Nov 24, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.3 out of 10

Recent Reviews for LAMPS PLUS

Showing 61 - 80 of 936

Lori

Site Experience Feedback

Nov 13, 2024

I was able to find the items I needed to complete my remodel at fair prices.

From LAMPS PLUS

Thank you, great to see that, we hope to see you visit with us again soon!

Dallas

Site Experience Feedback

Nov 12, 2024

I love Lamps Plus. I've bought at least two other lamps in the past, besides the three I've purchased in 2024. Lamps Plus is easy to use, has quality products, and fast shipping.

From LAMPS PLUS

Thanks for the comment and feedback, we appreciate hearing from you.

Fish

Site Experience Feedback

Nov 12, 2024

Good products

From LAMPS PLUS

Hi - appreciate that, thanks so much.

Brit

Site Experience Feedback

Nov 12, 2024

Overall positive experience shopping here at Lamps plus.

From LAMPS PLUS

We appreciate your business and hope you visit our site again!

bob

Site Experience Feedback

Nov 12, 2024

worked good. very smooth.

From LAMPS PLUS

Great to hear from you, thank you for the visit and responses.

Rosey

Site Experience Feedback

Nov 12, 2024

All good!

From LAMPS PLUS

Thank you for the feedback, we appreciate it.

GreenFire

Site Experience Feedback

Nov 12, 2024

Called to verify the items was new and when I would be receiving the item. Both answers met my expectations.

From LAMPS PLUS

Great to see that, we hope you shop with us again soon!

JEB

Site Experience Feedback

Nov 12, 2024

Very easy to shop on the website. Love the selection and ease of finding what I needed.

From LAMPS PLUS

Glad to hear the website was easy to use!

Buddy

Site Experience Feedback

Nov 12, 2024

Nothing but positives. Large selection of ceiling fans, good descriptions, a good range of prices. Found exactly what I was looking for. An easy order.1

From LAMPS PLUS

Wonderful to hear that, great to see that our site was easy to use.

Online Shopper

Post-Delivery Feedback

Nov 12, 2024

Item came in broken

Hummingbirdwhisperer

Site Experience Feedback

Nov 11, 2024

Great website. User friendly with different platforms to assist in purchase, decor, and services.

From LAMPS PLUS

Thank you for the feedback, glad the site was easy to use!

Ginger

Site Experience Feedback

Nov 01, 2024

Easy to find type of product needed at a reasonable price.


Post-Delivery Feedback

Nov 11, 2024

This was a replacement shade and the lamp is a unique design, So I was hesitant to order on line, But your sizes fit my needs perfectly.

JM

Site Experience Feedback

Nov 11, 2024

No issues to report. No problems obtaining all desired/relevant information prior to purchase

From LAMPS PLUS

Thank you, we appreciate the feedback and the comments.

Lee

Site Experience Feedback

Nov 11, 2024

Lamps Plus is my favorite company for purchasing beautiful, modern, high quality lighting. Products always arrive in perfect condition and the website represents color, quality etc very well. Returns are easy though I've rarely done that. I've redone all the lighting in one house and am now redoing all the lighting in a recently purchased house and the ability to pair and coordinate on line has always resulted in a great installation in my space. keep up the good work.

From LAMPS PLUS

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Wildcat-1

Site Experience Feedback

Nov 11, 2024

Easy to navigate and good selection of products

Shopper

Site Experience Feedback

Nov 11, 2024

Was good, no complaints

Elena58

Site Experience Feedback

Nov 10, 2024

Easy to browse. Excellent selection

thin girl

Site Experience Feedback

Nov 10, 2024

yes and the end for some reason does left me put the cvc i tried again, it works yes tha.

Melinda

Site Experience Feedback

Nov 10, 2024

Site was easy to use and check out was simple

Online Shopper

Site Experience Feedback

Nov 10, 2024

Not enough clarity on what a particular style entails. The filters are great, but when there are something like 17k styles, I know what I'm looking for, but what exactly does "Glam - Luxe" mean?