LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 101 - 120 of 963
Online Shopper
Site Experience Feedback
Nov 14, 2024
seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback!
MoJet777
Site Experience Feedback
Nov 14, 2024
Website info was good. Able to find a product that almost no one else has -- an 8' lamp post without outlet and no dusk-to-dawn. Price was a few dollars less than other store. I had to call to find out delivery time. As long as items are delivered on time, then I recommend Lamps Plus.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that, thank you for the comments and feedback, we appreciate it.
Online Shopper
Site Experience Feedback
Nov 14, 2024
Was looking for some replacement bulbs, as some of my previous LED bulbs were dying early :( It's taken me a while to figure out what I like for my current application -- an 800 lumen 90+ cri 3000k a19 e26 clear bulb with led filaments and a damp area rating. While it's great that the search and search results have perhaps been more generalized for people that don't know what a 3000k color temperature is, it's difficult when I can't put in specific information and have it sorted down to the immediately desired results. Ultimately, Lamps Plus has been a great resource for light bulbs and I'm pleased, though I suspect I'll continue to just call the store for future orders instead of ordering online because this experience is fairly "meh".
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate you shopping with us.
Steve
Site Experience Feedback
Nov 04, 2024
Overall, smooth transaction and process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
line dancer
Site Experience Feedback
Nov 14, 2024
I have ordered lamps from Lamps Plus years ago. I was very happy with the experience, and I am still enjoying the lamps. It's very easy to negotiate the website. Shopping at Lamps Plus is a pleasure.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, glad to hear the site was easy to use!
Odyssa
Site Experience Feedback
Nov 13, 2024
I have used Lamps Plus in the past for a farmhouse remodel and was very satisfied with the options and the lamps I ordered. So, it is a site I go to anytime I am thinking we need some kind of lighting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Online Shopper
Site Experience Feedback
Nov 13, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Oct 27, 2024
Great selection , easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Nov 13, 2024
I was able to find the items I needed to complete my remodel at fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you, great to see that, we hope to see you visit with us again soon!
Fish
Site Experience Feedback
Nov 12, 2024
Good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi - appreciate that, thanks so much.
Brit
Site Experience Feedback
Nov 12, 2024
Overall positive experience shopping here at Lamps plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We appreciate your business and hope you visit our site again!
bob
Site Experience Feedback
Nov 12, 2024
worked good. very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Great to hear from you, thank you for the visit and responses.
Rosey
Site Experience Feedback
Nov 12, 2024
All good!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
GreenFire
Site Experience Feedback
Nov 12, 2024
Called to verify the items was new and when I would be receiving the item. Both answers met my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Great to see that, we hope you shop with us again soon!
JEB
Site Experience Feedback
Nov 12, 2024
Very easy to shop on the website. Love the selection and ease of finding what I needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Glad to hear the website was easy to use!
Buddy
Site Experience Feedback
Nov 12, 2024
Nothing but positives. Large selection of ceiling fans, good descriptions, a good range of prices. Found exactly what I was looking for. An easy order.1
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that, great to see that our site was easy to use.
Online Shopper
Post-Delivery Feedback
Nov 12, 2024
Item came in broken
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Hummingbirdwhisperer
Site Experience Feedback
Nov 11, 2024
Great website. User friendly with different platforms to assist in purchase, decor, and services.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, glad the site was easy to use!
Ginger
Site Experience Feedback
Nov 01, 2024
Easy to find type of product needed at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ginger
Post-Delivery Feedback
Nov 11, 2024
This was a replacement shade and the lamp is a unique design, So I was hesitant to order on line, But your sizes fit my needs perfectly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JM
Site Experience Feedback
Nov 11, 2024
No issues to report. No problems obtaining all desired/relevant information prior to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you, we appreciate the feedback and the comments.