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LAMPS PLUS Reviews - 936 Reviews - 9.3/10

Nov 24, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.3 out of 10

Recent Reviews for LAMPS PLUS

Showing 41 - 60 of 936

Online Shopper

Site Experience Feedback

Nov 17, 2024

it would be very heipful if you could add a feature to sort ceiling fan lights by lumens!

From LAMPS PLUS

We value your feedback, thank you!

Online Shopper

Site Experience Feedback

Nov 17, 2024

This is the third order we placed and are pleased with the first two.

From LAMPS PLUS

Thank you for being a returning customer!

Dawnmarie

Site Experience Feedback

Nov 17, 2024

Easy search and easy checkout

From LAMPS PLUS

Thank you, we appreciate the feedback and the comments.

Kar

Site Experience Feedback

Nov 16, 2024

Ordering was easy and I have returned before and that was easy also.

From LAMPS PLUS

Wonderful to hear that you had a positive experience shopping with us.

Ginger

Site Experience Feedback

Oct 30, 2024

Excellent website, checkout, and of course products.


Post-Delivery Feedback

Nov 16, 2024

Excellent product. I purchased two shades one didn’t work out the other is beautiful. The return process was smooth and easy. Customer service a breeze. Thank you.

Pookerella

Site Experience Feedback

Nov 15, 2024

I wanted a fan that was $640 on sale (originally $800), and I needed many accessories for it so it would’ve come out to $750 or more, but I found a note on the item that there was an open box available for $500! So I got that! I hope it has everything in it I will need, but it’s a fantastic price for this beautiful Visual Comfort 60” fan!

From LAMPS PLUS

Thank you, great to see that, we hope to see you visit with us again soon!

SHB

Site Experience Feedback

Nov 15, 2024

Easy shopping experiencex.

From LAMPS PLUS

Glad to hear the website was easy to use!

Js 141

Site Experience Feedback

Oct 24, 2024

Easy to manuever website Items in stock Easy checkout

Linkins

Site Experience Feedback

Nov 04, 2024

Exactly what I was looking for!

Online Shopper

Site Experience Feedback

Nov 14, 2024

N/A

From LAMPS PLUS

Thank you!

Cami

Site Experience Feedback

Nov 14, 2024

Overall the web site is easy to use and customer service has always been good. Everything I've ordered from LampsPlus in the past was high quality, so I tend to look here first.

From LAMPS PLUS

We are happy to hear that! Enjoy your new design and we hope to see you again soon.

Online Shopper

Site Experience Feedback

Nov 14, 2024

seamless

From LAMPS PLUS

Thank you for the feedback!

MoJet777

Site Experience Feedback

Nov 14, 2024

Website info was good. Able to find a product that almost no one else has -- an 8' lamp post without outlet and no dusk-to-dawn. Price was a few dollars less than other store. I had to call to find out delivery time. As long as items are delivered on time, then I recommend Lamps Plus.

From LAMPS PLUS

Wonderful to hear that, thank you for the comments and feedback, we appreciate it.

Online Shopper

Site Experience Feedback

Nov 14, 2024

Was looking for some replacement bulbs, as some of my previous LED bulbs were dying early :( It's taken me a while to figure out what I like for my current application -- an 800 lumen 90+ cri 3000k a19 e26 clear bulb with led filaments and a damp area rating. While it's great that the search and search results have perhaps been more generalized for people that don't know what a 3000k color temperature is, it's difficult when I can't put in specific information and have it sorted down to the immediately desired results. Ultimately, Lamps Plus has been a great resource for light bulbs and I'm pleased, though I suspect I'll continue to just call the store for future orders instead of ordering online because this experience is fairly "meh".

From LAMPS PLUS

Thank you for the feedback, we appreciate you shopping with us.

Steve

Site Experience Feedback

Nov 04, 2024

Overall, smooth transaction and process.

line dancer

Site Experience Feedback

Nov 14, 2024

I have ordered lamps from Lamps Plus years ago. I was very happy with the experience, and I am still enjoying the lamps. It's very easy to negotiate the website. Shopping at Lamps Plus is a pleasure.

From LAMPS PLUS

Thank you for the feedback, glad to hear the site was easy to use!

Odyssa

Site Experience Feedback

Nov 13, 2024

I have used Lamps Plus in the past for a farmhouse remodel and was very satisfied with the options and the lamps I ordered. So, it is a site I go to anytime I am thinking we need some kind of lighting.

From LAMPS PLUS

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Michelle

Site Experience Feedback

Nov 13, 2024

I was excited to see a bedside lamp with a USB port and the "touch on/off" feature-- perfect for my guest room! (Also, I was only looking for one lamp and would have made the the purchase at the price Lamps Plus has listed for a pair... so I feel like I got a great 2-for-1 deal!)

From LAMPS PLUS

Thanks so much, we hope you love your new lamp!

Online Shopper

Site Experience Feedback

Nov 13, 2024

n/a

Ed

Site Experience Feedback

Oct 27, 2024

Great selection , easy ordering