LAMPS PLUS Reviews - 936 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Recent Reviews for LAMPS PLUS
Showing 41 - 60 of 936
Online Shopper
Site Experience Feedback
Nov 17, 2024
it would be very heipful if you could add a feature to sort ceiling fan lights by lumens!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From LAMPS PLUS
We value your feedback, thank you!
Online Shopper
Site Experience Feedback
Nov 17, 2024
This is the third order we placed and are pleased with the first two.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for being a returning customer!
Dawnmarie
Site Experience Feedback
Nov 17, 2024
Easy search and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you, we appreciate the feedback and the comments.
Kar
Site Experience Feedback
Nov 16, 2024
Ordering was easy and I have returned before and that was easy also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that you had a positive experience shopping with us.
Ginger
Site Experience Feedback
Oct 30, 2024
Excellent website, checkout, and of course products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ginger
Post-Delivery Feedback
Nov 16, 2024
Excellent product. I purchased two shades one didn’t work out the other is beautiful. The return process was smooth and easy. Customer service a breeze. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pookerella
Site Experience Feedback
Nov 15, 2024
I wanted a fan that was $640 on sale (originally $800), and I needed many accessories for it so it would’ve come out to $750 or more, but I found a note on the item that there was an open box available for $500! So I got that! I hope it has everything in it I will need, but it’s a fantastic price for this beautiful Visual Comfort 60” fan!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you, great to see that, we hope to see you visit with us again soon!
SHB
Site Experience Feedback
Nov 15, 2024
Easy shopping experiencex.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Glad to hear the website was easy to use!
Js 141
Site Experience Feedback
Oct 24, 2024
Easy to manuever website Items in stock Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Linkins
Site Experience Feedback
Nov 04, 2024
Exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you!
Cami
Site Experience Feedback
Nov 14, 2024
Overall the web site is easy to use and customer service has always been good. Everything I've ordered from LampsPlus in the past was high quality, so I tend to look here first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We are happy to hear that! Enjoy your new design and we hope to see you again soon.
Online Shopper
Site Experience Feedback
Nov 14, 2024
seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback!
MoJet777
Site Experience Feedback
Nov 14, 2024
Website info was good. Able to find a product that almost no one else has -- an 8' lamp post without outlet and no dusk-to-dawn. Price was a few dollars less than other store. I had to call to find out delivery time. As long as items are delivered on time, then I recommend Lamps Plus.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that, thank you for the comments and feedback, we appreciate it.
Online Shopper
Site Experience Feedback
Nov 14, 2024
Was looking for some replacement bulbs, as some of my previous LED bulbs were dying early :( It's taken me a while to figure out what I like for my current application -- an 800 lumen 90+ cri 3000k a19 e26 clear bulb with led filaments and a damp area rating. While it's great that the search and search results have perhaps been more generalized for people that don't know what a 3000k color temperature is, it's difficult when I can't put in specific information and have it sorted down to the immediately desired results. Ultimately, Lamps Plus has been a great resource for light bulbs and I'm pleased, though I suspect I'll continue to just call the store for future orders instead of ordering online because this experience is fairly "meh".
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate you shopping with us.
Steve
Site Experience Feedback
Nov 04, 2024
Overall, smooth transaction and process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
line dancer
Site Experience Feedback
Nov 14, 2024
I have ordered lamps from Lamps Plus years ago. I was very happy with the experience, and I am still enjoying the lamps. It's very easy to negotiate the website. Shopping at Lamps Plus is a pleasure.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, glad to hear the site was easy to use!
Odyssa
Site Experience Feedback
Nov 13, 2024
I have used Lamps Plus in the past for a farmhouse remodel and was very satisfied with the options and the lamps I ordered. So, it is a site I go to anytime I am thinking we need some kind of lighting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Michelle
Site Experience Feedback
Nov 13, 2024
I was excited to see a bedside lamp with a USB port and the "touch on/off" feature-- perfect for my guest room! (Also, I was only looking for one lamp and would have made the the purchase at the price Lamps Plus has listed for a pair... so I feel like I got a great 2-for-1 deal!)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thanks so much, we hope you love your new lamp!
Online Shopper
Site Experience Feedback
Nov 13, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Oct 27, 2024
Great selection , easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »