LAMPS PLUS Reviews - 936 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Recent Reviews for LAMPS PLUS
Showing 21 - 40 of 936
Ken M
Site Experience Feedback
Nov 19, 2024
Quick and easy purchase of outdoor lights. Received them half off with the Cyber discount! Great experience buying from Lamps Plus today and in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
Cheryl
Site Experience Feedback
Nov 19, 2024
Good website, very manageable, easy to find what you’re looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that, great to see that our site was easy to use.
Rabid Badger
Site Experience Feedback
Nov 19, 2024
Love the website! Very easy to navigate and pertinent information along with closeup photos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
vickiebc
Site Experience Feedback
Nov 19, 2024
I tried to chat with a specialist but was never connected. I managed to find what I need on my own.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
From LAMPS PLUS
We appreciate your business and hope you visit our site again!
Royallgal
Site Experience Feedback
Nov 19, 2024
Selection of lamp shades. A little on the pricy said but got a coupon so that helped!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Online Shopper
Site Experience Feedback
Nov 18, 2024
First that I've looked at that looked just right for the room
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From LAMPS PLUS
Thank you, great to see that, we hope to see you visit with us again soon!
KMD
Site Experience Feedback
Nov 18, 2024
Saw $20 cheaper in sales catalog but missed deadline
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We appreciate you shopping with us!
Online Shopper
Site Experience Feedback
Nov 18, 2024
great web site very easy to surf
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you, we appreciate the feedback and the comments.
Online Shopper
Site Experience Feedback
Nov 10, 2024
Website so far has worked well. Waiting to see shipping and delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
D Ulbrich
Site Experience Feedback
Nov 18, 2024
fine
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From LAMPS PLUS
Thanks for the feedback!
Gigi
Site Experience Feedback
Nov 18, 2024
I had a specific lamp style in mind and found three that were all great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Great to hear from you, thank you for the visit and responses.
Sunny
Site Experience Feedback
Nov 18, 2024
Purchase went very well…I am pleased
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We appreciate the feedback, thanks so much!
Don
Site Experience Feedback
Nov 18, 2024
easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Greg S.
Site Experience Feedback
Nov 18, 2024
Great selection.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We appreciate the feedback, thanks so much!
Condoman
Site Experience Feedback
Nov 18, 2024
Great site, easy to manage.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Glad to hear the website was easy to use!
Dron
Site Experience Feedback
Nov 10, 2024
Not the best website, but I found the exact matching lights that I purchased a couple years ago, so I'm glad they are still available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dron
Post-Delivery Feedback
Nov 18, 2024
I purchased 7 outdoor lights for the house during construction 3-1/2 years ago and then again purchased 3 more for the garage a year ago. Now 2-more for the other garage. I’m happy all the lights are still available and match!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Pattycake
Site Experience Feedback
Nov 18, 2024
I have had no bad experiences with Lamps Plus and have enjoyed all purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for continuing to be a repeat customer! We value your feedback.
DIY Guy
Site Experience Feedback
Nov 06, 2024
website was easy to use. Kudos to the designer.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
DIY Guy
Post-Delivery Feedback
Nov 18, 2024
Experience was as expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Wendy in NC
Site Experience Feedback
Oct 30, 2024
Love this site. very easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Wendy in NC
Post-Delivery Feedback
Nov 18, 2024
Great designs !! Finish selections were just what I wanted. Great prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Skooter
Site Experience Feedback
Nov 17, 2024
Lots of options to choose from. The filters help narrow down your choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you for the positive feedback!