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LAMPS PLUS Reviews - 936 Reviews - 9.3/10

Nov 24, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.3 out of 10

Recent Reviews for LAMPS PLUS

Showing 1 - 20 of 936

Kitty

Site Experience Feedback

Nov 23, 2024

I have been shopping at LampsPlus for years. I can always findsomething I like.

Ajay P

Site Experience Feedback

Nov 23, 2024

very customer user friendly and easy to navigate

Chief

Site Experience Feedback

Nov 13, 2024

Excellent service, quality products and pricing. Easy check out process.


Post-Delivery Feedback

Nov 23, 2024

Ordering our lamps was easy. Process was simple. Lamps are beautiful. Great packaging to prevent breakage. Highly satisfied. Thank you for your quality service.

From LAMPS PLUS

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

MC

Site Experience Feedback

Nov 23, 2024

Easy Purchase, items match existing lamps.

JaMaPi

Site Experience Feedback

Nov 23, 2024

The site saves my favorites so I can come back to chose.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Just trying to get this done in a timely manner.

Online Shopper

Site Experience Feedback

Nov 22, 2024

good

Boo Boo

Site Experience Feedback

Nov 22, 2024

Thank you

JC

Site Experience Feedback

Nov 22, 2024

ordering was easy. I didn't see information regarding shipping though.

Rance

Site Experience Feedback

Nov 22, 2024

was very easy

Online Shopper

Site Experience Feedback

Nov 21, 2024

I was hoping to find a discount associated with the holiday season!

From LAMPS PLUS

Thank you for the feedback!

Happy Customer

Site Experience Feedback

Nov 21, 2024

I shopped Amazon for my lamp purchases first but was not happy with the quality and pricing I found.

From LAMPS PLUS

Thank you, we appreciate the feedback and the comments.

Frank

Site Experience Feedback

Nov 21, 2024

Web site easy to use , great selection , ordering process painless

From LAMPS PLUS

Great to see that you found our site easy to use, thank you.

Sig

Site Experience Feedback

Nov 10, 2024

I got the recommendation from NYT WIRECUTTER. I have bought many many lighting products from you in the past when remodeling homes.


Post-Delivery Feedback

Nov 21, 2024

I hate the light quality of LED's but this product is a fabous design. Elegant and beautiful --- if only the light wasnt so harsh!

Online Shopper

Site Experience Feedback

Nov 11, 2024

since Mayfair donated to trumps election, I was glad to have lampsPlus


Post-Delivery Feedback

Nov 20, 2024

The table lamp was broken but my son worked on it and fixed it. The base was wobbly.

From LAMPS PLUS

Thank you for the feedback, we appreciate it.

Su Sang

Site Experience Feedback

Nov 20, 2024

I talked to a great customer service rep, Martha, on the phone who was going to send me a link to purchase this item, but she hasn't yet. I went ahead and ordered it, as she said quantities were limited. She really sold me on this lamp.

From LAMPS PLUS

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Kathy

Site Experience Feedback

Nov 20, 2024

Great

From LAMPS PLUS

Hi - appreciate that, thanks so much.

Flygirl

Site Experience Feedback

Nov 20, 2024

The web page is easy to navigate. Prices are clear and shipping charges are on point. I’ve ordered at least 10 lamps and never disappointed

From LAMPS PLUS

We are happy that you had an easy time navigating the site, we appreciate your feedback.

Peggy

Site Experience Feedback

Nov 20, 2024

efficient and helpful

From LAMPS PLUS

Thank you for the feedback, we appreciate it.

GNM

Site Experience Feedback

Nov 12, 2024

Experience was very pleasant


Post-Delivery Feedback

Nov 20, 2024

My out door lights were delivered on time. Easy to install and am very satisfied with my purchase.

From LAMPS PLUS

Great to hear from you, thank you for the visit and responses.