LAMPS PLUS Reviews - 936 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Recent Reviews for LAMPS PLUS
Showing 1 - 20 of 936
Kitty
Site Experience Feedback
Nov 23, 2024
I have been shopping at LampsPlus for years. I can always findsomething I like.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ajay P
Site Experience Feedback
Nov 23, 2024
very customer user friendly and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chief
Site Experience Feedback
Nov 13, 2024
Excellent service, quality products and pricing. Easy check out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chief
Post-Delivery Feedback
Nov 23, 2024
Ordering our lamps was easy. Process was simple. Lamps are beautiful. Great packaging to prevent breakage. Highly satisfied. Thank you for your quality service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
MC
Site Experience Feedback
Nov 23, 2024
Easy Purchase, items match existing lamps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JaMaPi
Site Experience Feedback
Nov 23, 2024
The site saves my favorites so I can come back to chose.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
Just trying to get this done in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Boo Boo
Site Experience Feedback
Nov 22, 2024
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Site Experience Feedback
Nov 22, 2024
ordering was easy. I didn't see information regarding shipping though.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Rance
Site Experience Feedback
Nov 22, 2024
was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
I was hoping to find a discount associated with the holiday season!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback!
Happy Customer
Site Experience Feedback
Nov 21, 2024
I shopped Amazon for my lamp purchases first but was not happy with the quality and pricing I found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you, we appreciate the feedback and the comments.
Frank
Site Experience Feedback
Nov 21, 2024
Web site easy to use , great selection , ordering process painless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Great to see that you found our site easy to use, thank you.
Sig
Site Experience Feedback
Nov 10, 2024
I got the recommendation from NYT WIRECUTTER. I have bought many many lighting products from you in the past when remodeling homes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sig
Post-Delivery Feedback
Nov 21, 2024
I hate the light quality of LED's but this product is a fabous design. Elegant and beautiful --- if only the light wasnt so harsh!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
since Mayfair donated to trumps election, I was glad to have lampsPlus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
The table lamp was broken but my son worked on it and fixed it. The base was wobbly.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 4
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
Su Sang
Site Experience Feedback
Nov 20, 2024
I talked to a great customer service rep, Martha, on the phone who was going to send me a link to purchase this item, but she hasn't yet. I went ahead and ordered it, as she said quantities were limited. She really sold me on this lamp.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Kathy
Site Experience Feedback
Nov 20, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi - appreciate that, thanks so much.
Flygirl
Site Experience Feedback
Nov 20, 2024
The web page is easy to navigate. Prices are clear and shipping charges are on point. I’ve ordered at least 10 lamps and never disappointed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Peggy
Site Experience Feedback
Nov 20, 2024
efficient and helpful
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
GNM
Site Experience Feedback
Nov 12, 2024
Experience was very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GNM
Post-Delivery Feedback
Nov 20, 2024
My out door lights were delivered on time. Easy to install and am very satisfied with my purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From LAMPS PLUS
Great to hear from you, thank you for the visit and responses.