LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 201 - 220 of 963
Online Shopper
Site Experience Feedback
Oct 29, 2024
Found what I needed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
coupon code did not work.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
Water glass
Site Experience Feedback
Oct 28, 2024
Efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
many products and selection and good filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 21, 2024
This is the first rime I have used this website. I was pleased with how quickly I found what I was looking for. I like how quickly the item is to be shipped.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
No one
Site Experience Feedback
Oct 28, 2024
It was easy to navigate and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bart
Post-Delivery Feedback
Oct 27, 2024
The pieces did not screw together straight and they make the lamps stand up crooked. I am so disappointed. I am not one to return merchandise so I will do with the lamp what I do with other merchandise that doesn't work...throw it away. I won't recommend your company. Someone in quality should maybe check your product out before packing and shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sherry
Site Experience Feedback
Oct 27, 2024
Had the replacement lightbulb I was looking for - hope this one lasts longer than the original, which is only working at half power after only a couple of months
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hopefully All Good!
Post-Delivery Feedback
Oct 27, 2024
I have yet to install any of the 4 items that I purchased. ONe of them was a $450 clearance sconce that I bought on a whim that I am kinda regretting... hope it goes up and looks awesome. The three outdoor lights have not been installed yet they look fine in the box - so we will see after they are installed if I truly like / or love them
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Mickey
Site Experience Feedback
Oct 27, 2024
Lamps Plus is my favorite place to easily find lamps with the character my wife and I are looking for our period property.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BELA
Site Experience Feedback
Oct 27, 2024
I HAVE DELT WITH LAMPS PLUS OVER THE YEARS AND THEY NEVER SEND ANYTHING BUT THE BEST SERVICE AND PRODUCT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Site Experience Feedback
Oct 26, 2024
excited to receive my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
winpooh
Site Experience Feedback
Oct 26, 2024
macy'sは配送無料なので購入しようとしたところ、在庫がないということだったのでいつになったら商品が買えるのかわからなかった。macy'sによれば、商品はLAMPS PLUSから発送されるということだった。
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Jet
Site Experience Feedback
Oct 08, 2024
Liked the light
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jet
Post-Delivery Feedback
Oct 26, 2024
Lamp is beautiful and ties in colors in my room very well! Would recommend Lamps Plus because of the quality of their products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Basha
Site Experience Feedback
Oct 26, 2024
Love lamps plus I always love your selections,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Oct 26, 2024
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bee lover
Site Experience Feedback
Oct 26, 2024
Nice selection!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Beachtime girl
Site Experience Feedback
Oct 25, 2024
Good experience. Discounts such as $50.00 off are misleading. One would think that will apply to any purchase over $200.00....and should.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
grendel
Site Experience Feedback
Oct 25, 2024
nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Site Experience Feedback
Oct 16, 2024
As usual I received a card for a discount but when I go to use it it does not pertain to my purchase. To read the fine print and only pick certain brands is ridiculous.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Post-Delivery Feedback
Oct 25, 2024
The purchasing experience was fine. The product is not fine, nor good. The lamp hangs by 3 rods. Two rods are the same length. The third rod is longer. So when you connect the rods the shade hangs crooked (not level). I have spent about 2 hours taking the fixture down and readjusted the housing trying to make the fixture look more level. Terrible quality control. I am not uninstalling the fixture and sending it back and then have to install another fixture. Very disappointed with product.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »