LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 161 - 180 of 963
Nancelia
Site Experience Feedback
Nov 04, 2024
Can’t wait to get them so my husband can read in bed and not keep me awake with a lit up room!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynn
Site Experience Feedback
Nov 04, 2024
So happy you offer replacement parts for lamp we bought years ago!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hankster
Site Experience Feedback
Nov 04, 2024
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Easy navigation. Great selection of recliners and floor lamps!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
I had some trouble locating the items I wanted to order using the link provided by my decorator.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Nov 04, 2024
Product was easy to find and order on website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BUZZ
Site Experience Feedback
Nov 04, 2024
I have made many purchases from Lamps Plus and never been disappointed. I even returned one purchase because I made an error in the choice and was refunded quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Nov 04, 2024
able to buy needed pair to qualify for $30 promo
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JH553
Site Experience Feedback
Nov 04, 2024
Would like to see the ceiling lights in different rooms from a 6-8 foot distance (from the doorway to the room). While there are many up close images of the lights, that is not the way people experience chandeliers, flush mounts etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Holliday 98
Site Experience Feedback
Nov 03, 2024
I ask for vintage wall fans and they came up I found one ordered it . Easy check out with paypal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Honey
Site Experience Feedback
Nov 02, 2024
Easy to navigate and nice selection of shades
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamiegirl
Site Experience Feedback
Nov 02, 2024
Easy to navigate and use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Melissa
Site Experience Feedback
Nov 02, 2024
Easy to use!!!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lauralie
Site Experience Feedback
Nov 02, 2024
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
Does not take Apple Pay
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 02, 2024
First your information that was emailed was conflicting with itself. Then the chat feature was worthless. Finally I spoke to a representative who explained. But that took a while..
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
pk
Site Experience Feedback
Oct 19, 2024
Had previously spent hours on site selecting lights for new home. Found lights on sale today and purchased even tho not quite ready for them in new home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pk
Post-Delivery Feedback
Nov 02, 2024
After much studying of lamps plus, I placed several orders for our new home. Unfortunately, since I had been studying for a year, I was not a "new customer" and did not qualify for the advertised discount on my purchase. We inspected the boxes, and lights seemed to be intact, but we have not removed them and hung them as yet since our new home is not quite ready for them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BillM
Site Experience Feedback
Nov 02, 2024
Lamps Plus is the go-to place for any lamp in your home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AZCustomer
Site Experience Feedback
Nov 01, 2024
Excellent service, quick delivery, fantastic product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
easy to us and plenty of specs on the products
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Erin
Site Experience Feedback
Oct 31, 2024
Nice selection to browse through,good photos
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »