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LAMPS PLUS Reviews - 963 Reviews - 9.3/10

Dec 3, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.9 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for LAMPS PLUS

Showing 161 - 180 of 963

Nancelia

Site Experience Feedback

Nov 04, 2024

Can’t wait to get them so my husband can read in bed and not keep me awake with a lit up room!

Lynn

Site Experience Feedback

Nov 04, 2024

So happy you offer replacement parts for lamp we bought years ago!

Hankster

Site Experience Feedback

Nov 04, 2024

Quick and easy.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Easy navigation. Great selection of recliners and floor lamps!

Online Shopper

Site Experience Feedback

Nov 04, 2024

I had some trouble locating the items I wanted to order using the link provided by my decorator.

Linda

Site Experience Feedback

Nov 04, 2024

Product was easy to find and order on website

BUZZ

Site Experience Feedback

Nov 04, 2024

I have made many purchases from Lamps Plus and never been disappointed. I even returned one purchase because I made an error in the choice and was refunded quickly.

Jack

Site Experience Feedback

Nov 04, 2024

able to buy needed pair to qualify for $30 promo

JH553

Site Experience Feedback

Nov 04, 2024

Would like to see the ceiling lights in different rooms from a 6-8 foot distance (from the doorway to the room). While there are many up close images of the lights, that is not the way people experience chandeliers, flush mounts etc.

Holliday 98

Site Experience Feedback

Nov 03, 2024

I ask for vintage wall fans and they came up I found one ordered it . Easy check out with paypal

Honey

Site Experience Feedback

Nov 02, 2024

Easy to navigate and nice selection of shades

Jamiegirl

Site Experience Feedback

Nov 02, 2024

Easy to navigate and use

Melissa

Site Experience Feedback

Nov 02, 2024

Easy to use!!!!

Lauralie

Site Experience Feedback

Nov 02, 2024

Easy shopping

Online Shopper

Site Experience Feedback

Oct 28, 2024

Does not take Apple Pay


Post-Delivery Feedback

Nov 02, 2024

First your information that was emailed was conflicting with itself. Then the chat feature was worthless. Finally I spoke to a representative who explained. But that took a while..

pk

Site Experience Feedback

Oct 19, 2024

Had previously spent hours on site selecting lights for new home. Found lights on sale today and purchased even tho not quite ready for them in new home.


Post-Delivery Feedback

Nov 02, 2024

After much studying of lamps plus, I placed several orders for our new home. Unfortunately, since I had been studying for a year, I was not a "new customer" and did not qualify for the advertised discount on my purchase. We inspected the boxes, and lights seemed to be intact, but we have not removed them and hung them as yet since our new home is not quite ready for them.

BillM

Site Experience Feedback

Nov 02, 2024

Lamps Plus is the go-to place for any lamp in your home.

AZCustomer

Site Experience Feedback

Nov 01, 2024

Excellent service, quick delivery, fantastic product!

Online Shopper

Site Experience Feedback

Nov 01, 2024

easy to us and plenty of specs on the products

Erin

Site Experience Feedback

Oct 31, 2024

Nice selection to browse through,good photos