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LAMPS PLUS Reviews - 963 Reviews - 9.3/10

Dec 4, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.9 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for LAMPS PLUS

Showing 221 - 240 of 963

The Hawkman

Site Experience Feedback

Oct 24, 2024

Your when screen shows a coupon of $50.00 when you type in new50 so I entered it and then your screen shows a note saying it doesn't work. a small note pops up and said it will show up at check out. It never showed up so I ordered it anyway except I'll never look at your web site again

Chris

Post-Delivery Feedback

Oct 24, 2024

I’ve bought stuff from lamps plus before. They’re never perfect, but the prices are good and the support is too. These lamps were pretty cheap, but the quality is not great. They’re kind of flimsy and for an adjustable fixture. You’ve gotta be pretty careful adjusting them. if you’re not careful, I’m sure they will break.

dmb

Site Experience Feedback

Oct 24, 2024

ease of use web site - good selection options

Anthony

Site Experience Feedback

Oct 24, 2024

Website is good. I dislike getting a coupon for $50.00 if I spend more than $200.00 and then finding out that all the lamps to which this coupon can be applied are to either lamps under $200.00 or ugly lamps.

Online Shopper

Post-Delivery Feedback

Oct 24, 2024

I did chat, on assembly, I asked if was only shelving to be assembled they said yes. Is not real wood, I threw it in trash, will never buy from your company again, spent almost $400 of terrible product. Product is worth about $50.

home update dude

Site Experience Feedback

Oct 24, 2024

Part of urgency of ordering was use of 30% discount or 50% discount allegedly available today, but neither code was applicable to our items purchased. I tried the online chat to ask about it and the BOT was useless & infuriating. Finally got an agent who answered our questions professionally. Unfortunately we didn't get the discount we expected but we did order the items.

julie

Site Experience Feedback

Oct 18, 2024

I had items in my cart and ordered it.

crowgirl

Site Experience Feedback

Oct 24, 2024

I like the vast inventory but the visuals need to be more consistent. All of the lamps should have one photo of it lit and each lamp should have a technical drawing showing all dimensions. I'm still not sure exactly what I'm getting even though I used the online chat feature.

Nacho

Site Experience Feedback

Oct 23, 2024

None

Sassy

Site Experience Feedback

Oct 23, 2024

Every purchase I have made has been exceptional. Customer service has been excellent

Online Shopper

Site Experience Feedback

Oct 23, 2024

Don’t need to know all about me, and income!

Compact mirror

Post-Delivery Feedback

Oct 23, 2024

I love my compact mirror. The only thing I would change is, that it would be rechargeable. I love, love, love It!

Online Shopper

Site Experience Feedback

Oct 23, 2024

Slightly frustrated I could not use the NEW50 coupon.

chuck farley

Site Experience Feedback

Oct 23, 2024

surveys are lame

Jc

Post-Delivery Feedback

Oct 23, 2024

Poor instruction for assembly

Online Shopper

Site Experience Feedback

Oct 13, 2024

If the same lamp comes in different finishes it would be time saving and convenient if if was indicated on the page. ie. This lamp also is available in antique brass.


Post-Delivery Feedback

Oct 23, 2024

The only negative was the packing styrofoam which disintegrated into little beads.

Bert

Site Experience Feedback

Oct 22, 2024

found lamps

DKN

Post-Delivery Feedback

Oct 22, 2024

It was exactly what I was looking for at a great price.

sha

Site Experience Feedback

Oct 12, 2024

so far good to much privity questions are asked about ones personal live


Post-Delivery Feedback

Oct 21, 2024

all expectations were met, the outside light is beautiful,

Cecy

Site Experience Feedback

Oct 21, 2024

The lamps are beautiful. Lots of choices and there is always one for you. Great shopping experience!