LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 221 - 240 of 963
The Hawkman
Site Experience Feedback
Oct 24, 2024
Your when screen shows a coupon of $50.00 when you type in new50 so I entered it and then your screen shows a note saying it doesn't work. a small note pops up and said it will show up at check out. It never showed up so I ordered it anyway except I'll never look at your web site again
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- Full ratings for this review »
Chris
Post-Delivery Feedback
Oct 24, 2024
I’ve bought stuff from lamps plus before. They’re never perfect, but the prices are good and the support is too. These lamps were pretty cheap, but the quality is not great. They’re kind of flimsy and for an adjustable fixture. You’ve gotta be pretty careful adjusting them. if you’re not careful, I’m sure they will break.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dmb
Site Experience Feedback
Oct 24, 2024
ease of use web site - good selection options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anthony
Site Experience Feedback
Oct 24, 2024
Website is good. I dislike getting a coupon for $50.00 if I spend more than $200.00 and then finding out that all the lamps to which this coupon can be applied are to either lamps under $200.00 or ugly lamps.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 24, 2024
I did chat, on assembly, I asked if was only shelving to be assembled they said yes. Is not real wood, I threw it in trash, will never buy from your company again, spent almost $400 of terrible product. Product is worth about $50.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 1
- Full ratings for this review »
home update dude
Site Experience Feedback
Oct 24, 2024
Part of urgency of ordering was use of 30% discount or 50% discount allegedly available today, but neither code was applicable to our items purchased. I tried the online chat to ask about it and the BOT was useless & infuriating. Finally got an agent who answered our questions professionally. Unfortunately we didn't get the discount we expected but we did order the items.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
julie
Site Experience Feedback
Oct 18, 2024
I had items in my cart and ordered it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
crowgirl
Site Experience Feedback
Oct 24, 2024
I like the vast inventory but the visuals need to be more consistent. All of the lamps should have one photo of it lit and each lamp should have a technical drawing showing all dimensions. I'm still not sure exactly what I'm getting even though I used the online chat feature.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Nacho
Site Experience Feedback
Oct 23, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sassy
Site Experience Feedback
Oct 23, 2024
Every purchase I have made has been exceptional. Customer service has been excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
Don’t need to know all about me, and income!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Compact mirror
Post-Delivery Feedback
Oct 23, 2024
I love my compact mirror. The only thing I would change is, that it would be rechargeable. I love, love, love It!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
Slightly frustrated I could not use the NEW50 coupon.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
chuck farley
Site Experience Feedback
Oct 23, 2024
surveys are lame
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Jc
Post-Delivery Feedback
Oct 23, 2024
Poor instruction for assembly
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 13, 2024
If the same lamp comes in different finishes it would be time saving and convenient if if was indicated on the page. ie. This lamp also is available in antique brass.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 23, 2024
The only negative was the packing styrofoam which disintegrated into little beads.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bert
Site Experience Feedback
Oct 22, 2024
found lamps
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
DKN
Post-Delivery Feedback
Oct 22, 2024
It was exactly what I was looking for at a great price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
sha
Site Experience Feedback
Oct 12, 2024
so far good to much privity questions are asked about ones personal live
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
sha
Post-Delivery Feedback
Oct 21, 2024
all expectations were met, the outside light is beautiful,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cecy
Site Experience Feedback
Oct 21, 2024
The lamps are beautiful. Lots of choices and there is always one for you. Great shopping experience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »