LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 241 - 260 of 963
CT-ABQ
Site Experience Feedback
Oct 21, 2024
Your website offered $30 off when I elected to receive email offers - I signed up and did not receive the $30 off my order. Also, your website had a red banded offer for $50 off any purchase greater than $200, which when I clicked to receive that offer the website responded the offer was no longer valid despite the offer details indicated I did qualify for it. Thanks for nothing.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Prince JOHN
Site Experience Feedback
Oct 04, 2024
My only problem this evening was that I accidentally found a ceiling mount that used a disk instead of a bulb, and then I discovered that I could get a nivle color instead of white. So, it took three steps to fulfill what I had in mind!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TT
Site Experience Feedback
Oct 11, 2024
Many Beautiful lamps choices!! Makes for a hard decision! I had a hard time using Promo Codes and/or Discount Codes; nothing worked. While I realize my lamps are a decent price, according to the web site, code 'SAVE10' was to be automatically added to my shopping cart & applied at checkout - it was not. Very frustrating, disappointing and misleading.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
On the go gal
Site Experience Feedback
Oct 20, 2024
Everything was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cloggin
Site Experience Feedback
Oct 20, 2024
I love the lamp fixture. Can't wait to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EH
Site Experience Feedback
Oct 20, 2024
Excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Great selection
Site Experience Feedback
Oct 20, 2024
I always like Lamps Plus wide selection of products. We have used them for close to 15 years now for all our lighting purchases in all of our homes. The quality of all our purchases has been very good and consistent. The chat bot today was annoying and unhelpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pet Detective
Site Experience Feedback
Oct 20, 2024
Great website and very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Oct 20, 2024
I have been looking at this light for a while. I saw it while surfing the internet this morning and decided to finally just purchase it. In a few clicks, the light is now mine and on it's way. Perfectly simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zac
Site Experience Feedback
Oct 19, 2024
Daughter has made several purchases from you and here I am
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tami
Site Experience Feedback
Oct 19, 2024
Website is easy to navigate and descriptions are clear. There is a good selection of nice products, a step above other websites in terms of quality and selection. Prices are on the high side.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
retired builder
Site Experience Feedback
Oct 19, 2024
smooth, would be nice if items did not repeat while searching.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Davey
Site Experience Feedback
Oct 09, 2024
Very good and easy with PayPal. Easy to find options for what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Davey
Post-Delivery Feedback
Oct 19, 2024
Lamps Plus has a great variety of lighting styles. I am decorating a Victorian style room reminiscent of the 1960's San Francisco music scene. The room is going to be called "The Hendrix Sanctuary. The overhead lighting fixture I purchased will carry 8 lights, some utilizing blacklight for curtains and paintings. The wall sconces feature swing arms in the Victorian style. Can't wait to finish the Hendrix Sanctary!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 18, 2024
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Toad
Site Experience Feedback
Oct 17, 2024
Nice selection of products at decent prices. Too bad 'open box' items do not qualify for free returns, even if defective(?).
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 17, 2024
I like the website. I'd like there to be some more information about the lighting units - how much light will the unit give off. Not the "watts", because the LED uses so much less wattage. I'd like to know how much light there is in comparison to regular light bulbs.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SIdney
Site Experience Feedback
Oct 17, 2024
LOVE their merchandise. Just bought something from Shades of Light and I hate it!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 17, 2024
Good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texas Gal
Site Experience Feedback
Oct 17, 2024
I used filters to find my selections. When i saw this particular pendant light. When I moved in, I immediatly took down all of the builders grade fixtures.Every replacement from Lamps Plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JRinNOVA
Post-Delivery Feedback
Oct 17, 2024
Good experience. Products were delivered quickly. Packaging was very good. All items arrived without problems or damage. Products seem to be of good quality.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »