LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 121 - 140 of 963
Lee
Site Experience Feedback
Nov 11, 2024
Lamps Plus is my favorite company for purchasing beautiful, modern, high quality lighting. Products always arrive in perfect condition and the website represents color, quality etc very well. Returns are easy though I've rarely done that. I've redone all the lighting in one house and am now redoing all the lighting in a recently purchased house and the ability to pair and coordinate on line has always resulted in a great installation in my space. keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Wildcat-1
Site Experience Feedback
Nov 11, 2024
Easy to navigate and good selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopper
Site Experience Feedback
Nov 11, 2024
Was good, no complaints
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Elena58
Site Experience Feedback
Nov 10, 2024
Easy to browse. Excellent selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
thin girl
Site Experience Feedback
Nov 10, 2024
yes and the end for some reason does left me put the cvc i tried again, it works yes tha.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melinda
Site Experience Feedback
Nov 10, 2024
Site was easy to use and check out was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
Not enough clarity on what a particular style entails. The filters are great, but when there are something like 17k styles, I know what I'm looking for, but what exactly does "Glam - Luxe" mean?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJ
Site Experience Feedback
Nov 10, 2024
I enjoy my shopping experience with Lampsplus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruby
Site Experience Feedback
Nov 10, 2024
Liked the volume of lamps on the website!Glad the coupon was usable, even at the end of my shopping. It seemed like there was good pricing for the value of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ann
Site Experience Feedback
Nov 10, 2024
I've made many excellent purchases with Lamps Plus - lamps, light fixtures, ceiling fans, bulbs - everything is always great quality at great prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
HH
Site Experience Feedback
Nov 10, 2024
easy to select what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dude
Site Experience Feedback
Nov 10, 2024
Best large choice of lamps I could find, no charge for shipping, and a good price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
PK
Site Experience Feedback
Nov 10, 2024
The filter function of your site helped me to make my choice. The video of the item in a real setting helped me make my choice much more than the stock photos. The reviews are very important to me. I like that shipping did not require a minimum purchase. The layout of the website is easy to understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
powerk
Site Experience Feedback
Nov 10, 2024
I appreciated seeing the photos of the lamp in people's homes. The reviews were helpful, to clarify the size of the lamp in detail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DD
Site Experience Feedback
Nov 10, 2024
This is becoming my go to site when looking for lighting fixtures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lm
Site Experience Feedback
Nov 10, 2024
Disappointed to receive an additional 15% processing fee on an open box item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Andrea
Site Experience Feedback
Oct 31, 2024
Shopping and checkout were great! It would be nice to check on estimated shipping times based on zip code.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrea
Post-Delivery Feedback
Nov 10, 2024
As with most on line purchases there is glitch in assembly. The rods for lamp length were si ociseky machined the sorting together would assemble correctly.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Juliann
Site Experience Feedback
Nov 09, 2024
Easy to deal with
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gaga
Site Experience Feedback
Nov 09, 2024
The purchase was easy. I was able to search based on the color and material.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Light
Site Experience Feedback
Nov 09, 2024
Love the large variety of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »