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LAMPS PLUS Reviews - 963 Reviews - 9.3/10

Dec 3, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.9 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for LAMPS PLUS

Showing 121 - 140 of 963

Lee

Site Experience Feedback

Nov 11, 2024

Lamps Plus is my favorite company for purchasing beautiful, modern, high quality lighting. Products always arrive in perfect condition and the website represents color, quality etc very well. Returns are easy though I've rarely done that. I've redone all the lighting in one house and am now redoing all the lighting in a recently purchased house and the ability to pair and coordinate on line has always resulted in a great installation in my space. keep up the good work.

From LAMPS PLUS

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Wildcat-1

Site Experience Feedback

Nov 11, 2024

Easy to navigate and good selection of products

Shopper

Site Experience Feedback

Nov 11, 2024

Was good, no complaints

Elena58

Site Experience Feedback

Nov 10, 2024

Easy to browse. Excellent selection

thin girl

Site Experience Feedback

Nov 10, 2024

yes and the end for some reason does left me put the cvc i tried again, it works yes tha.

Melinda

Site Experience Feedback

Nov 10, 2024

Site was easy to use and check out was simple

Online Shopper

Site Experience Feedback

Nov 10, 2024

Not enough clarity on what a particular style entails. The filters are great, but when there are something like 17k styles, I know what I'm looking for, but what exactly does "Glam - Luxe" mean?

RJ

Site Experience Feedback

Nov 10, 2024

I enjoy my shopping experience with Lampsplus.

Ruby

Site Experience Feedback

Nov 10, 2024

Liked the volume of lamps on the website!Glad the coupon was usable, even at the end of my shopping. It seemed like there was good pricing for the value of the product.

Ann

Site Experience Feedback

Nov 10, 2024

I've made many excellent purchases with Lamps Plus - lamps, light fixtures, ceiling fans, bulbs - everything is always great quality at great prices!

HH

Site Experience Feedback

Nov 10, 2024

easy to select what i needed

Dude

Site Experience Feedback

Nov 10, 2024

Best large choice of lamps I could find, no charge for shipping, and a good price.

PK

Site Experience Feedback

Nov 10, 2024

The filter function of your site helped me to make my choice. The video of the item in a real setting helped me make my choice much more than the stock photos. The reviews are very important to me. I like that shipping did not require a minimum purchase. The layout of the website is easy to understand.

powerk

Site Experience Feedback

Nov 10, 2024

I appreciated seeing the photos of the lamp in people's homes. The reviews were helpful, to clarify the size of the lamp in detail.

DD

Site Experience Feedback

Nov 10, 2024

This is becoming my go to site when looking for lighting fixtures.

lm

Site Experience Feedback

Nov 10, 2024

Disappointed to receive an additional 15% processing fee on an open box item.

Andrea

Site Experience Feedback

Oct 31, 2024

Shopping and checkout were great! It would be nice to check on estimated shipping times based on zip code.


Post-Delivery Feedback

Nov 10, 2024

As with most on line purchases there is glitch in assembly. The rods for lamp length were si ociseky machined the sorting together would assemble correctly.

Juliann

Site Experience Feedback

Nov 09, 2024

Easy to deal with

Gaga

Site Experience Feedback

Nov 09, 2024

The purchase was easy. I was able to search based on the color and material.

Light

Site Experience Feedback

Nov 09, 2024

Love the large variety of products.