LAMPS PLUS Reviews - 963 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for LAMPS PLUS
Showing 141 - 160 of 963
Andrea
Site Experience Feedback
Oct 31, 2024
Shopping and checkout were great! It would be nice to check on estimated shipping times based on zip code.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrea
Post-Delivery Feedback
Nov 10, 2024
As with most on line purchases there is glitch in assembly. The rods for lamp length were si ociseky machined the sorting together would assemble correctly.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Juliann
Site Experience Feedback
Nov 09, 2024
Easy to deal with
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gaga
Site Experience Feedback
Nov 09, 2024
The purchase was easy. I was able to search based on the color and material.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Light
Site Experience Feedback
Nov 09, 2024
Love the large variety of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DR
Site Experience Feedback
Nov 08, 2024
I quickly found what I was looking for after struggling with other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubba
Site Experience Feedback
Nov 08, 2024
I have been trying to make an informed decision of my purchase and found that this site ticks off all my questions and expectations.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
sidekick
Site Experience Feedback
Nov 08, 2024
after not finding what I was looking for in the price range needed I went to a competitors site where I had more success. I then came back to Lamps Plus site and searched via the brand, then searched category. Bingo. Found what I'm hoping will be perfect.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Derasmo74
Site Experience Feedback
Nov 08, 2024
The only thing I had some difficulty with was finding what I was looking for. I already purchased the same lights a couple years ago so I had a model number and I wasn’t able to search by manufacturer I had to type in the manufacturer and all details into the search bar. It only took me a few extra minutes but it would have been easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lotus
Site Experience Feedback
Nov 02, 2024
it was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
lotus
Post-Delivery Feedback
Nov 08, 2024
Love all three. It was a perfect experience !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TRey
Site Experience Feedback
Nov 08, 2024
I send clients to the site constantly, and purchase much of my lighting here throughout the year for my design projects. Love the attention to detail and packing with no damages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bp
Site Experience Feedback
Nov 07, 2024
variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Nov 07, 2024
This lamp has what we were looking for except he absence of a place to charge a phone
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Batlady
Site Experience Feedback
Nov 07, 2024
Excellent customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vec
Post-Delivery Feedback
Nov 06, 2024
I was happy that when I received my lamp, it was exactly as described on website. Item was packed extremely well and we are delighted with it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Barb
Site Experience Feedback
Nov 06, 2024
Had to order an extension bar for my ceiling light
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 06, 2024
Great product, there was a little hitch with its functionality, my husband called customer service and they told us the part we need to get from the supplier.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Michelle
Site Experience Feedback
Nov 06, 2024
I was dissapppointed that the new homeowner coupon could not be applied to my order. Otherwise, great experience and was easily able to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bike1
Site Experience Feedback
Nov 06, 2024
Sales person on the phone was very helpful in finding me the right lamps for my bedroom. I sent her photos and she inserted the lamps in the photo so you could really see what they look like in my bedroom!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DeeDee
Site Experience Feedback
Nov 05, 2024
Website easy to use
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
lake person
Site Experience Feedback
Nov 05, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »