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LAMPS PLUS Reviews - 963 Reviews - 9.3/10

Dec 3, 2024
Lamps Plus offers a large selection of quality lighting at low prices.
Circle of Excellence - LAMPS PLUS

2023
Winner

Circle of
Excellence

7 years

LAMPS PLUS Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.9 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for LAMPS PLUS

Showing 141 - 160 of 963

Andrea

Site Experience Feedback

Oct 31, 2024

Shopping and checkout were great! It would be nice to check on estimated shipping times based on zip code.


Post-Delivery Feedback

Nov 10, 2024

As with most on line purchases there is glitch in assembly. The rods for lamp length were si ociseky machined the sorting together would assemble correctly.

Juliann

Site Experience Feedback

Nov 09, 2024

Easy to deal with

Gaga

Site Experience Feedback

Nov 09, 2024

The purchase was easy. I was able to search based on the color and material.

Light

Site Experience Feedback

Nov 09, 2024

Love the large variety of products.

DR

Site Experience Feedback

Nov 08, 2024

I quickly found what I was looking for after struggling with other sites.

Bubba

Site Experience Feedback

Nov 08, 2024

I have been trying to make an informed decision of my purchase and found that this site ticks off all my questions and expectations.

sidekick

Site Experience Feedback

Nov 08, 2024

after not finding what I was looking for in the price range needed I went to a competitors site where I had more success. I then came back to Lamps Plus site and searched via the brand, then searched category. Bingo. Found what I'm hoping will be perfect.

Derasmo74

Site Experience Feedback

Nov 08, 2024

The only thing I had some difficulty with was finding what I was looking for. I already purchased the same lights a couple years ago so I had a model number and I wasn’t able to search by manufacturer I had to type in the manufacturer and all details into the search bar. It only took me a few extra minutes but it would have been easier.

lotus

Site Experience Feedback

Nov 02, 2024

it was great


Post-Delivery Feedback

Nov 08, 2024

Love all three. It was a perfect experience !

TRey

Site Experience Feedback

Nov 08, 2024

I send clients to the site constantly, and purchase much of my lighting here throughout the year for my design projects. Love the attention to detail and packing with no damages.

bp

Site Experience Feedback

Nov 07, 2024

variety

Lori

Site Experience Feedback

Nov 07, 2024

This lamp has what we were looking for except he absence of a place to charge a phone

Batlady

Site Experience Feedback

Nov 07, 2024

Excellent customer service.

Vec

Post-Delivery Feedback

Nov 06, 2024

I was happy that when I received my lamp, it was exactly as described on website. Item was packed extremely well and we are delighted with it!

Barb

Site Experience Feedback

Nov 06, 2024

Had to order an extension bar for my ceiling light

Online Shopper

Post-Delivery Feedback

Nov 06, 2024

Great product, there was a little hitch with its functionality, my husband called customer service and they told us the part we need to get from the supplier.

Michelle

Site Experience Feedback

Nov 06, 2024

I was dissapppointed that the new homeowner coupon could not be applied to my order. Otherwise, great experience and was easily able to find what I was looking for.

Bike1

Site Experience Feedback

Nov 06, 2024

Sales person on the phone was very helpful in finding me the right lamps for my bedroom. I sent her photos and she inserted the lamps in the photo so you could really see what they look like in my bedroom!

DeeDee

Site Experience Feedback

Nov 05, 2024

Website easy to use

lake person

Site Experience Feedback

Nov 05, 2024

good