HockeyMonkey Reviews - 6,097 Review - 9.2/10
HockeyMonkey Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 18% | 18% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
6.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Recent Reviews for HockeyMonkey
Showing 81 - 100 of 6,097
LeafsFan
Site Experience Feedback
Nov 30, 2024
Slow website. Hard to find info about stick curves
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Waltwhiskers
Site Experience Feedback
Nov 30, 2024
It was good. Website is slow and clunky
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Curtis
Site Experience Feedback
Nov 30, 2024
Hockey monkey is always the best place to order gear! I loved the discounts today
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Higgy
Site Experience Feedback
Nov 30, 2024
Always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tobes
Post-Delivery Feedback
Nov 30, 2024
Disappointed with communication and transparency where it comes to rush shipping. Specific delivery targets should be provided rather than a click through for delivery program definitions that aren’t specific to your order date/time. Pure hockey provides it, Amazon obviously provides it. Customer services missed the crux of the compliant raised. I ordered from HM specifically because the competitor’s site was explicit that the product I needed wouldn’t be there on time. I paid the expedited Shipping cost plus the cost of the return label to send it all back because it didn’t arrive on time.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 3
- Full ratings for this review »
Sam M
Site Experience Feedback
Nov 22, 2024
Website browsing great. Slow loading check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Simmond3
Site Experience Feedback
Nov 30, 2024
Great price and good sales
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Walker1
Site Experience Feedback
Nov 30, 2024
Site wouldn’t take payment easily
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Grace
Site Experience Feedback
Nov 30, 2024
Took a long time to load anything
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
HockeyMum
Site Experience Feedback
Nov 19, 2024
It was easy to find what I wanted and transaction was quick and easy too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
HockeyMum
Post-Delivery Feedback
Nov 30, 2024
It was easy to find what I needed and get it ordered. It came quickly too. Prices are the same or better then competitors.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 30, 2024
I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The big cat
Site Experience Feedback
Nov 30, 2024
Looking forward to scoring lots of goals with this stick
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
All 3 boys have played hockey…. Coaching now Have used your store in the past… thank you! On Black Friday had a tough time with the transaction going through. Had to do it on Saturday.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
TWoodworth
Site Experience Feedback
Nov 30, 2024
Everything was good mostly, however the checkout process with using Apple Pay was a bit frustrating as the button to pay wasn’t very noticeable. Otherwise everything was smooth sailing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike Hunt
Site Experience Feedback
Nov 30, 2024
I appreciate the email regarding the Cyber Monday 50% off clearance sticks. I have been needing a new stick and this was a great deal. The website was easy to use on my phone’s browser and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
UseYourBlinker
Post-Delivery Feedback
Nov 30, 2024
I had never heard of Hockey Monkey before, but when I Googled skates that I wanted, they were one of the top results. Glad I clicked because they had exactly what I wanted for 50% off. Shipped quickly, everything was perfect.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lojo
Site Experience Feedback
Nov 30, 2024
Over all great experience. So many great choices and different brands/selection. Wish the Black Friday sale could’ve covered more than just clearance items, but still reasonable prices. Will definitely shop again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ajormond06
Site Experience Feedback
Nov 30, 2024
The back Friday event was the best I was able to get expensive skates for free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »