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HockeyMonkey Reviews - 6,097 Review - 9.2/10

Dec 3, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 81 - 100 of 6,097

LeafsFan

Site Experience Feedback

Nov 30, 2024

Slow website. Hard to find info about stick curves

Waltwhiskers

Site Experience Feedback

Nov 30, 2024

It was good. Website is slow and clunky

Curtis

Site Experience Feedback

Nov 30, 2024

Hockey monkey is always the best place to order gear! I loved the discounts today

Higgy

Site Experience Feedback

Nov 30, 2024

Always great

Tobes

Post-Delivery Feedback

Nov 30, 2024

Disappointed with communication and transparency where it comes to rush shipping. Specific delivery targets should be provided rather than a click through for delivery program definitions that aren’t specific to your order date/time. Pure hockey provides it, Amazon obviously provides it. Customer services missed the crux of the compliant raised. I ordered from HM specifically because the competitor’s site was explicit that the product I needed wouldn’t be there on time. I paid the expedited Shipping cost plus the cost of the return label to send it all back because it didn’t arrive on time.

Sam M

Site Experience Feedback

Nov 22, 2024

Website browsing great. Slow loading check out

Simmond3

Site Experience Feedback

Nov 30, 2024

Great price and good sales

Walker1

Site Experience Feedback

Nov 30, 2024

Site wouldn’t take payment easily

Grace

Site Experience Feedback

Nov 30, 2024

Took a long time to load anything

HockeyMum

Site Experience Feedback

Nov 19, 2024

It was easy to find what I wanted and transaction was quick and easy too.


Post-Delivery Feedback

Nov 30, 2024

It was easy to find what I needed and get it ordered. It came quickly too. Prices are the same or better then competitors.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Good

Joe

Site Experience Feedback

Nov 30, 2024

I found what I was looking for

The big cat

Site Experience Feedback

Nov 30, 2024

Looking forward to scoring lots of goals with this stick

Online Shopper

Site Experience Feedback

Nov 30, 2024

All 3 boys have played hockey…. Coaching now Have used your store in the past… thank you! On Black Friday had a tough time with the transaction going through. Had to do it on Saturday.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Quick and easy

TWoodworth

Site Experience Feedback

Nov 30, 2024

Everything was good mostly, however the checkout process with using Apple Pay was a bit frustrating as the button to pay wasn’t very noticeable. Otherwise everything was smooth sailing

Mike Hunt

Site Experience Feedback

Nov 30, 2024

I appreciate the email regarding the Cyber Monday 50% off clearance sticks. I have been needing a new stick and this was a great deal. The website was easy to use on my phone’s browser and checkout was simple.

UseYourBlinker

Post-Delivery Feedback

Nov 30, 2024

I had never heard of Hockey Monkey before, but when I Googled skates that I wanted, they were one of the top results. Glad I clicked because they had exactly what I wanted for 50% off. Shipped quickly, everything was perfect.

Lojo

Site Experience Feedback

Nov 30, 2024

Over all great experience. So many great choices and different brands/selection. Wish the Black Friday sale could’ve covered more than just clearance items, but still reasonable prices. Will definitely shop again!

Ajormond06

Site Experience Feedback

Nov 30, 2024

The back Friday event was the best I was able to get expensive skates for free