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HockeyMonkey Reviews - 6,150 Review - 9.2/10

Dec 3, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.7 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%76%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 101 - 120 of 6,150

Jeannie

Site Experience Feedback

Dec 01, 2024

Great selection great price thank you

SJSFan11

Site Experience Feedback

Dec 01, 2024

The cart loading screen experience was horrible. The mobile browser completely failed to work.

John H

Site Experience Feedback

Dec 01, 2024

Pretty good overall, good selection and prices

None

Site Experience Feedback

Dec 01, 2024

Website was incredibly slow. Changes to cart continually timed out, and the check out timed out multiple times.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Website was slow, but that isn’t a huge deal.

CB

Site Experience Feedback

Dec 01, 2024

Good discount for Black Friday

dijacques

Site Experience Feedback

Dec 01, 2024

Great prices on black Friday deals!

Slap nuts

Site Experience Feedback

Dec 01, 2024

Great prices and products

Critter

Site Experience Feedback

Dec 01, 2024

Good

Online Shopper

Site Experience Feedback

Dec 01, 2024

It is a good website. Easy to found what I need.

YooperLife

Site Experience Feedback

Dec 01, 2024

Easy access website and great options

Online Shopper

Site Experience Feedback

Dec 01, 2024

website was slow.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Would like rewards dollars to be displayed prior to checkout

Adam

Site Experience Feedback

Dec 01, 2024

Website was slow and glitchy.

Big Don

Site Experience Feedback

Dec 01, 2024

website was a bit slow but it is primetime for purchases

Greek

Site Experience Feedback

Dec 01, 2024

Great deal and great communication of them

Porter

Site Experience Feedback

Dec 01, 2024

Hockey monkey is a very easy website to work with. I’ve gotten a few things from them before and they’ve always came through to help!

ronnie

Site Experience Feedback

Dec 01, 2024

great site easy to find what I need

DP7

Site Experience Feedback

Nov 04, 2024

Good deals. Great products and selection. Best hockey equipment seller.


Post-Delivery Feedback

Dec 01, 2024

Great prices and selection

H2oroosta

Post-Delivery Feedback

Dec 01, 2024

Great sticks, great price.