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HockeyMonkey Reviews - 6,097 Review - 9.2/10

Dec 3, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 41 - 60 of 6,097

Jen

Post-Delivery Feedback

Dec 01, 2024

Hockey monkey has good deals on older model sticks.

Hockey Mom

Post-Delivery Feedback

Dec 01, 2024

My son broke his stick and was looking for a replacement. Hockey Monkey had a better stick and a better price than where we originally got his stick. Shipping was fast and at our door before expected. We will definitely purchase more items from Hockey Monkey!

Olio

Site Experience Feedback

Dec 01, 2024

Cool experience

Eli

Site Experience Feedback

Dec 01, 2024

Website was easy to use. Just ordered and don't have any more info on quality or shipping method yet.

FLHockeyDude

Site Experience Feedback

Nov 23, 2024

Easy to find what I wanted

BUBBA

Site Experience Feedback

Dec 01, 2024

GOOD SELECTION I MISSED THE INITIAL CLEARANCE SALE BUT PRICE WAS REASONABLE . I WISH THERE WAS SOME SHIPPING RATES THAT WERE BETTER

Chosen1

Site Experience Feedback

Dec 01, 2024

Great web site.

Justin

Site Experience Feedback

Nov 30, 2024

Easy to navigate the site which made buying a stick for the first time in a long time smooth and easy.

Mike

Site Experience Feedback

Nov 30, 2024

Good product descriptions and prices with items that I find a little overwhelming to understand - appreciate the large amount of size charts. Like the additional discount on top of clearance.

Dillpickle

Site Experience Feedback

Nov 30, 2024

Fast and easy

KMS

Site Experience Feedback

Nov 30, 2024

All good except I’m disappointed there wasn’t free shipping; if there was I would have ordered more.

Vinn

Site Experience Feedback

Nov 30, 2024

Quick and easy

Cheche004

Site Experience Feedback

Nov 18, 2024

Lo único que agregaría para que fuera más fácil de entender es en las tallas la parte de medida en Centímetros o equivalencia en México


Post-Delivery Feedback

Nov 30, 2024

Todo muy bien, seguiré comprando, quizá seria bueno que tuvieran mas opciones de envió como UPS

Wait Egloff

Site Experience Feedback

Nov 30, 2024

Great

Hockeymom

Site Experience Feedback

Nov 30, 2024

Overall happy with shopping experience. I cannot say for sure how I feel about my purchase until I receive it.

Thedood

Site Experience Feedback

Nov 30, 2024

Checking seems to lag from screen to screen

Online Shopper

Site Experience Feedback

Nov 30, 2024

Not sure why I paid tax and shipping on an item that did not have the option of picking up at the store.

Gow

Site Experience Feedback

Nov 30, 2024

Easy to navigate

TreMa

Site Experience Feedback

Nov 30, 2024

Super easy and website is very efficient. Excited to receive our ‘secret’ CCM stick!

survey65465

Site Experience Feedback

Nov 30, 2024

site speed was a little slow. was a little unclear about not getting the black friday 35% off.