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HockeyMonkey Reviews - 6,097 Review - 9.2/10

Dec 3, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 61 - 80 of 6,097

EvgeniiS

Site Experience Feedback

Nov 30, 2024

It's too glitchy today, probably because of the Black Friday

Daniel

Site Experience Feedback

Nov 30, 2024

Great price no issues

Ziggy

Site Experience Feedback

Nov 30, 2024

Great company and I always enjoy doing business with them.

Hockey Mom

Site Experience Feedback

Nov 30, 2024

It was easy to find the product but check out took over a half hour. Computer was just spinning and wouldn't move past the shipping. Also, most companies are offering free shipping

J

Site Experience Feedback

Nov 30, 2024

It was good

Online Shopper

Site Experience Feedback

Nov 30, 2024

check out was slow and difficult. otherwise the purchase was good due to price and availability.

Ibflava

Site Experience Feedback

Nov 30, 2024

website loading is kind of slow, especially during check out

Ed

Site Experience Feedback

Nov 30, 2024

E-mail said an additional 50% off clearance but couldn’t get it. Another was for 35% off blkfri35 but that didn’t work. I find that happens more than it should.

TxHockeyGal

Site Experience Feedback

Nov 30, 2024

Was disappointed that the Black Friday Code, that said it would be available on purchases through Monday 12/2 would not work when I tried to app at checkout.

Pharmerhockey

Site Experience Feedback

Nov 30, 2024

Website was very slow.

Dan

Site Experience Feedback

Nov 30, 2024

I found the product that I wanted to select quickly and was able to compare it with others of like quality. The server seemed a bit slow during checkout, but ultimately went through without any other issues.

Chongo

Site Experience Feedback

Nov 30, 2024

Great product at amazing price

Granny

Site Experience Feedback

Nov 14, 2024

Great find but don't like paying so much for shipping.


Post-Delivery Feedback

Nov 30, 2024

Only place I could find what I was looking for.

mm

Site Experience Feedback

Nov 30, 2024

ok so far

Online Shopper

Site Experience Feedback

Nov 30, 2024

easy but more clearance size options would be nice. Would have apent more

Kat

Site Experience Feedback

Nov 30, 2024

Website was loading slowly on all devices and did not give clear product availability (the bag i ordered would not add to cart in a color other than red). I was happy with the price of the item purchased, the online black friday % off of clearance item discount was provided by the website which was convenient, and the shipping cost was reasonable.

Harvester0724

Site Experience Feedback

Nov 30, 2024

It was fairly easy although the site seemed sluggish

Andfan1

Site Experience Feedback

Nov 30, 2024

It had some lag when checking out, maybe due to the holiday season but otherwise everything was great!

Online Shopper

Site Experience Feedback

Nov 30, 2024

I like the website.

hockeydude4

Site Experience Feedback

Nov 30, 2024

good deal