Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10

Nov 24, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%85%

Neutral

9%10%

Negative

3%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 61 - 80 of 702

Lynn

Site Experience Feedback

Sep 29, 2024

Saw a guy wearing a surfing chicken Hansen’s tee and my husband liked it. I immediately found it on your website and ordered it for a Christmas gift. He’s going to love it.


Post-Delivery Feedback

Oct 22, 2024

My husband saw a man wearing a Hansen shirt he liked so I made a note. When I got home I ordered it easily online.

Hansen too

Site Experience Feedback

Oct 22, 2024

Professional experience.

Gunner

Site Experience Feedback

Oct 21, 2024

Love the shop. Online makes it so easy

Stabber

Site Experience Feedback

Oct 09, 2024

I had an erection.


Post-Delivery Feedback

Oct 20, 2024

Shirt gave an erection.

Peesoch

Site Experience Feedback

Oct 06, 2024

It was easy

Dre

Site Experience Feedback

Oct 19, 2024

Thank you for offering these products!

Dan

Site Experience Feedback

Oct 13, 2024

Good experience, quick

surf_guy

Site Experience Feedback

Oct 18, 2024

Great website. Great products. Great people.

Adam

Site Experience Feedback

Oct 18, 2024

The variety on the website is excellent. If you could have the "continue shopping" option in the cart take you back to the page where the item was chosen instead of back to the home screen, that would facilitate continuing on with the category of product that I was shopping for. But other than that, all is well and I had an excellent experience using your website for the first time. Thanks.

Haley J

Site Experience Feedback

Oct 18, 2024

Every time I go on, I find exactly what I’m looking for at a great price and it arrives quickly

Garrett

Site Experience Feedback

Oct 18, 2024

It was great

Chipmink

Site Experience Feedback

Oct 04, 2024

First time don’t really have any experience


Post-Delivery Feedback

Oct 18, 2024

I would recommend your product to any body , the product I received was perfect. My granddaughter loved it

Online Shopper

Post-Delivery Feedback

Oct 17, 2024

My granddaughter wanted a watch you guys had for merchandise so I looked it up and got it for her

CJ

Site Experience Feedback

Oct 16, 2024

Super easy to order and nice selection!

Jmark

Site Experience Feedback

Oct 16, 2024

It was good

Jeanne

Site Experience Feedback

Oct 15, 2024

Website was straightforward, process was easy, all sizes were available.

Barbara

Site Experience Feedback

Oct 15, 2024

I've shopped in the store and I shopped online I'm happy with both

Zach

Site Experience Feedback

Oct 15, 2024

Great experience, easy to navigate website.

Delrik

Site Experience Feedback

Oct 14, 2024

Discount code worked for the items purchased! Other sites excluded these items.

Online Shopper

Site Experience Feedback

Oct 13, 2024

Easy shopping, clean website