Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10

Nov 24, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%85%

Neutral

9%10%

Negative

3%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 21 - 40 of 702

Marco

Site Experience Feedback

Nov 14, 2024

Had a great experience placing an order over the phone with the internet team. Quick, easy, and was able to satisfy all questions!

EC

Site Experience Feedback

Nov 14, 2024

Very easy to navigate the website, quick and easy! Prices seemed very reasonable

Sdsfine

Site Experience Feedback

Nov 14, 2024

Nonissues

Online Shopper

Site Experience Feedback

Nov 13, 2024

Good. Hansen Mike Doyle model was my first custom surfboard back in the early 60's I've had 3 Hansen boards thru-out my surfing days.

Kaki

Site Experience Feedback

Nov 12, 2024

Easy transaction

Cowgirl

Site Experience Feedback

Nov 11, 2024

Love this iconic store

Beyou22

Site Experience Feedback

Nov 11, 2024

After searching several other websites, I found this one and they had exactly what I needed at a great rate.

Kevin

Site Experience Feedback

Nov 10, 2024

very good

Online Shopper

Site Experience Feedback

Nov 10, 2024

My granddaughter sent a picture of the watch she wanted and I ordered it, very easy.Shipping is high but what isn't.

Online Shopper

Site Experience Feedback

Nov 10, 2024

Good prices w/promotions

Steve from Denver

Site Experience Feedback

Nov 10, 2024

Always great products, fast shipping on a really large amount of products.

Harry

Site Experience Feedback

Nov 09, 2024

I was expecting to have free shipping, but didn't get it.

Cowboy Surfer

Site Experience Feedback

Nov 09, 2024

All good stuff for sale, easy site to use.

The boss

Site Experience Feedback

Nov 09, 2024

They had what I was looking for when everyone else was out

Dawnpatrol

Site Experience Feedback

Nov 08, 2024

Website is efficient

Sheshie

Site Experience Feedback

Nov 08, 2024

It was great

m

Site Experience Feedback

Nov 06, 2024

super fast!

Deezy

Site Experience Feedback

Nov 06, 2024

Absolutely wonderful

Brandi

Site Experience Feedback

Nov 06, 2024

I found product via simple product search. Was happy to purchase from Hansen's = Buy/Support Local.

T-Birdd

Site Experience Feedback

Nov 06, 2024

Looking for ideas for purchasing new clothes. I saw a couple things and they caught my eye so I ordered.