Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10
2023
Winner
Circle of
Excellence
3 years
Hansen Surfboards, Inc Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 89% | 85% |
Neutral | 9% | 10% |
Negative | 3% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Hansen Surfboards, Inc
Showing 81 - 100 of 702
Roger dodger
Site Experience Feedback
Oct 12, 2024
Rad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 11, 2024
The first shirt I ordered was lost (and still is!) by the USPS. Hansen's kindly sent another which arrived very quickly. The staff are exceedingly kind and patient and saw to it that I received the replacement shirt in a timely manner. Overall, with one hiccup due to the USPS, this was a terrific experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sandman
Site Experience Feedback
Oct 11, 2024
Lots of options for clothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hansen Frazier
Post-Delivery Feedback
Oct 10, 2024
With a name like Hansen it would be difficult to go wrong! Great gear, prompt service favorite surf shop on the Pacific! Again, great name! Thanks, Hansen Hess
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Little surfer
Site Experience Feedback
Oct 10, 2024
Cool clothes love surf gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Philbo
Site Experience Feedback
Oct 09, 2024
It was fine, thank you
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Robie
Site Experience Feedback
Oct 08, 2024
I enjoy the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 08, 2024
Great service. Answered all my questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adam
Site Experience Feedback
Oct 07, 2024
I usually come in the store but am away on travel. Was happily surprised with the quality of the website and inventory and checkout. Thank you for the 10% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chouchen19
Site Experience Feedback
Oct 07, 2024
Your website is ok. I like your shop better.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Will
Site Experience Feedback
Oct 06, 2024
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark F
Site Experience Feedback
Oct 06, 2024
Shopping was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
It was good and easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lib
Post-Delivery Feedback
Oct 06, 2024
Hansen had an amazing sale on the wetsuit I had been eyeing & delivered it promptly. I highly recommend & love supporting their family business!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cole A
Site Experience Feedback
Oct 05, 2024
Easy to checkout, I clicked the link from google directly to the product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
alayna
Site Experience Feedback
Oct 05, 2024
exactly what I was looking for, and a great discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Taylor
Site Experience Feedback
Oct 05, 2024
Love Jansen’s, best selections!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 05, 2024
I was looking to purchase a hat and they had it and had quick delivery so I made the purchase. Very satisfied with their responsive service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gigi
Site Experience Feedback
Oct 03, 2024
Signed up for discount. Code did NOT work
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dan
Site Experience Feedback
Oct 01, 2024
Happy with the color options you guys had on shark watches. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »