Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10

Nov 24, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%85%

Neutral

9%10%

Negative

3%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 41 - 60 of 702

Cspenn

Site Experience Feedback

Nov 04, 2024

Love that I was able to use a coupon and support a small business!

SueP

Site Experience Feedback

Nov 04, 2024

Too many interruptions with other items, surveys and questions. Couldn't find my 1st time purchase coupon. Shipping costs are high for a small item. If yhis wasn't a Christmas gift for my great niece, I would not have jumped thru these hoops to order it.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Good…..lots of different designs

Tommy Two Shoes

Post-Delivery Feedback

Nov 03, 2024

Loved the shirt. It just runs very large compared to other shirts I own.

Encinitas Grandma

Site Experience Feedback

Nov 02, 2024

Efficient - no issues

JoshB

Site Experience Feedback

Nov 02, 2024

The website is great.

Digger

Site Experience Feedback

Nov 01, 2024

Site was extremely easy to use

Dust

Site Experience Feedback

Oct 31, 2024

It was super easy and very satisfied

N/A

Site Experience Feedback

Oct 31, 2024

Good

PH

Site Experience Feedback

Oct 29, 2024

No more dtaila

Online Shopper

Site Experience Feedback

Oct 28, 2024

Good

Jonny

Site Experience Feedback

Oct 28, 2024

Happy

Tyler

Site Experience Feedback

Oct 28, 2024

Great website! My only complaint is how many days it took to process my purchase and ship the item.

Stoked on life

Site Experience Feedback

Oct 26, 2024

Great selection and easy to navigate the site

Michael

Site Experience Feedback

Oct 24, 2024

Good except that I couldn’t find the rip curl wetsuit gloves I was looking for

Online Shopper

Site Experience Feedback

Oct 24, 2024

Great

Hansen Lover in Az

Site Experience Feedback

Oct 13, 2024

We love Hansens and we always make sure to visit Ethel store when we are in town. My husband saw this shirt in an ad on FB and said he had to have it since he used to surf and likes Hansens and now we have horses. Perfect!


Post-Delivery Feedback

Oct 24, 2024

Very happy with quality of shirt. We always visit Hansen's when we are in Encinitas.

Finnley

Site Experience Feedback

Oct 24, 2024

My the website is really easy to navigate! I love the high quality shirts here! My whole family loves to shop here. Great service!!

Katy

Site Experience Feedback

Oct 23, 2024

OK, It 2 days to get this item sent as a present to Oliver.

Mommish

Site Experience Feedback

Oct 22, 2024

The first time I added to cart there were 2 of the same item in there. I may have inadvertently adjusted the quantity before adding to cart but I wasn’t aware of it. Had to close out and start over.