Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10
2023
Winner
Circle of
Excellence
3 years
Hansen Surfboards, Inc Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 89% | 85% |
Neutral | 9% | 10% |
Negative | 3% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Hansen Surfboards, Inc
Showing 41 - 60 of 702
Cspenn
Site Experience Feedback
Nov 04, 2024
Love that I was able to use a coupon and support a small business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SueP
Site Experience Feedback
Nov 04, 2024
Too many interruptions with other items, surveys and questions. Couldn't find my 1st time purchase coupon. Shipping costs are high for a small item. If yhis wasn't a Christmas gift for my great niece, I would not have jumped thru these hoops to order it.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Good…..lots of different designs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tommy Two Shoes
Post-Delivery Feedback
Nov 03, 2024
Loved the shirt. It just runs very large compared to other shirts I own.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Encinitas Grandma
Site Experience Feedback
Nov 02, 2024
Efficient - no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoshB
Site Experience Feedback
Nov 02, 2024
The website is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Digger
Site Experience Feedback
Nov 01, 2024
Site was extremely easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dust
Site Experience Feedback
Oct 31, 2024
It was super easy and very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
N/A
Site Experience Feedback
Oct 31, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PH
Site Experience Feedback
Oct 29, 2024
No more dtaila
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
Good
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- Full ratings for this review »
Jonny
Site Experience Feedback
Oct 28, 2024
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyler
Site Experience Feedback
Oct 28, 2024
Great website! My only complaint is how many days it took to process my purchase and ship the item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stoked on life
Site Experience Feedback
Oct 26, 2024
Great selection and easy to navigate the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Oct 24, 2024
Good except that I couldn’t find the rip curl wetsuit gloves I was looking for
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 24, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Hansen Lover in Az
Site Experience Feedback
Oct 13, 2024
We love Hansens and we always make sure to visit Ethel store when we are in town. My husband saw this shirt in an ad on FB and said he had to have it since he used to surf and likes Hansens and now we have horses. Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hansen Lover in Az
Post-Delivery Feedback
Oct 24, 2024
Very happy with quality of shirt. We always visit Hansen's when we are in Encinitas.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Finnley
Site Experience Feedback
Oct 24, 2024
My the website is really easy to navigate! I love the high quality shirts here! My whole family loves to shop here. Great service!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katy
Site Experience Feedback
Oct 23, 2024
OK, It 2 days to get this item sent as a present to Oliver.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mommish
Site Experience Feedback
Oct 22, 2024
The first time I added to cart there were 2 of the same item in there. I may have inadvertently adjusted the quantity before adding to cart but I wasn’t aware of it. Had to close out and start over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »