Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 693 Reviews - 9.6/10

Dec 3, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%82%

Neutral

10%14%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 101 - 120 of 693

CJ

Site Experience Feedback

Oct 16, 2024

Super easy to order and nice selection!

Jmark

Site Experience Feedback

Oct 16, 2024

It was good

Jeanne

Site Experience Feedback

Oct 15, 2024

Website was straightforward, process was easy, all sizes were available.

Barbara

Site Experience Feedback

Oct 15, 2024

I've shopped in the store and I shopped online I'm happy with both

Zach

Site Experience Feedback

Oct 15, 2024

Great experience, easy to navigate website.

Delrik

Site Experience Feedback

Oct 14, 2024

Discount code worked for the items purchased! Other sites excluded these items.

Online Shopper

Site Experience Feedback

Oct 13, 2024

Easy shopping, clean website

Roger dodger

Site Experience Feedback

Oct 12, 2024

Rad.

Online Shopper

Post-Delivery Feedback

Oct 11, 2024

The first shirt I ordered was lost (and still is!) by the USPS. Hansen's kindly sent another which arrived very quickly. The staff are exceedingly kind and patient and saw to it that I received the replacement shirt in a timely manner. Overall, with one hiccup due to the USPS, this was a terrific experience.

Sandman

Site Experience Feedback

Oct 11, 2024

Lots of options for clothing

Hansen Frazier

Post-Delivery Feedback

Oct 10, 2024

With a name like Hansen it would be difficult to go wrong! Great gear, prompt service favorite surf shop on the Pacific! Again, great name! Thanks, Hansen Hess

Little surfer

Site Experience Feedback

Oct 10, 2024

Cool clothes love surf gear

Philbo

Site Experience Feedback

Oct 09, 2024

It was fine, thank you

Robie

Site Experience Feedback

Oct 08, 2024

I enjoy the product

Chris

Site Experience Feedback

Oct 08, 2024

Great service. Answered all my questions

Adam

Site Experience Feedback

Oct 07, 2024

I usually come in the store but am away on travel. Was happily surprised with the quality of the website and inventory and checkout. Thank you for the 10% off.

Chouchen19

Site Experience Feedback

Oct 07, 2024

Your website is ok. I like your shop better.

Will

Site Experience Feedback

Oct 06, 2024

Good!

Mark F

Site Experience Feedback

Oct 06, 2024

Shopping was fine

Online Shopper

Site Experience Feedback

Sep 21, 2024

It was good and easy to find what I needed