Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 702 Reviews - 9.6/10

Nov 24, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%85%

Neutral

9%10%

Negative

3%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 1 - 20 of 702

Hansen Mom in NE

Site Experience Feedback

Nov 23, 2024

I easily navigated your website. There weren't any problems or issues. My whole family LOVES the HANSEN gear!! I was able to use a promo code to save a bit of money. I appreciated that!!

Andrew

Post-Delivery Feedback

Nov 22, 2024

Product did not match up to the photo online. Color is darker and peak of the hat sits higher than represented in photo.

Mel

Site Experience Feedback

Nov 21, 2024

Easy to use some items difficult to find but ok

Dave

Site Experience Feedback

Nov 21, 2024

It was great

Gary

Site Experience Feedback

Nov 20, 2024

Everything was great.

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

The T shirt is cool. Every surfer needs one. I've had 3 Hansen surfboards since 1959/60

E

Site Experience Feedback

Nov 19, 2024

Lots of options!

Y2cowgirl

Site Experience Feedback

Nov 19, 2024

Great

Morgan

Site Experience Feedback

Nov 19, 2024

great!

Jill

Site Experience Feedback

Nov 19, 2024

Wish my coupon worked on the ski boots I have my eye on!

Online Shopper

Site Experience Feedback

Nov 19, 2024

It would not accept my first credit card. Not sure why?

Carlsbad Wolf

Site Experience Feedback

Nov 19, 2024

It was great, very easy to navigate.

Chie

Site Experience Feedback

Nov 18, 2024

Website was easy to use. If you put size table, it would be better.

yuki2

Site Experience Feedback

Nov 18, 2024

Normal experience

Ee

Site Experience Feedback

Nov 17, 2024

Aa

SIG

Site Experience Feedback

Nov 16, 2024

N/A

Timo

Site Experience Feedback

Nov 15, 2024

I signed up for 10 percent off discount on purchase and was unable to receive the discount . No discount code seemed to be available .

Happy Nana

Site Experience Feedback

Nov 15, 2024

I had no problem finding a gift for my granddaughter. She show me what she wanted and the name of the company.

TJB3

Site Experience Feedback

Nov 14, 2024

Outstanding experience!

Dylan

Site Experience Feedback

Nov 14, 2024

Great website and good intro sale