Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 4, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 201 - 220 of 704

J dawg

Site Experience Feedback

Aug 26, 2024

It was great and easy

Craig

Post-Delivery Feedback

Aug 26, 2024

There was no "bad" to this shopping experience! Product was available and shipping was FAST even from the west coast! Will definitely look here again!

Bella

Site Experience Feedback

Aug 16, 2024

The website was very clear and easy to use! Kids are excited about receiving there watches!

Online Shopper

Site Experience Feedback

Aug 26, 2024

Easy experiance with a nice discount

Josh

Site Experience Feedback

Aug 25, 2024

Love the store near swamis.huge selection of t shirts. I’m picky on design so the variety of brands you carry is a benefits.

The Fish

Site Experience Feedback

Aug 25, 2024

I lived Ca. in my youth and live in Mn now. Enjoy wearing surfing apparel.

Kris

Site Experience Feedback

Aug 24, 2024

Good experience

Shorty88

Site Experience Feedback

Aug 23, 2024

Please do not offer unavailable colors

Bigtasty1213

Post-Delivery Feedback

Aug 22, 2024

Absolutely amazing! Every bit of my experience was great! The moment the order was put in they were on it. They communicated frequently and got the order processed/shipped immediately. Packing of the product is where I was blown away. They wrapped the hats in bubble wrap before placing them in the box making sure that they were going to get to me in 1-piece. To me that’s where it all matters, that tells me how much the company cares about their customers. I would HIGHLY recommend these guys and will definitely be buying from them again!

lola6

Site Experience Feedback

Aug 22, 2024

Website was a bit glitchy, but overall was ok

S. R. N.

Post-Delivery Feedback

Aug 22, 2024

First time ordering. Product arrived quickly, package was intact and the order was as expected.

Diego

Post-Delivery Feedback

Aug 21, 2024

Shirts weren't the same quality as when purchased in a store ... the store products were better made .. these shirts were poor quality with bacon necks

Champ

Site Experience Feedback

Aug 20, 2024

Excellent

Online Shopper

Site Experience Feedback

Aug 20, 2024

just wanted to buy one thing this is taking to long

ilah

Site Experience Feedback

Aug 18, 2024

Easy to order, and find product

Brooks momma

Post-Delivery Feedback

Aug 18, 2024

Highly recommend! My son is living in Peru right now and this is all he wanted for his birthday. We were on a tight deadline to ge the package sent and this came super quick. Really satisfied with the watch and the shipping time.

Old runner 307

Site Experience Feedback

Aug 17, 2024

Very easy to navigate for old folks like me. Super easy checkout and great selection. I’ll be back.

Dham

Site Experience Feedback

Aug 17, 2024

Great selection

Online Shopper

Site Experience Feedback

Aug 16, 2024

Good

Burnsie

Site Experience Feedback

Aug 16, 2024

Great