Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10
2023
Winner
Circle of
Excellence
3 years
Hansen Surfboards, Inc Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 84% |
Neutral | 9% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Hansen Surfboards, Inc
Showing 161 - 180 of 704
Pat
Site Experience Feedback
Sep 22, 2024
Very nice fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nice variety
Site Experience Feedback
Sep 22, 2024
Nice variety
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
DF
Post-Delivery Feedback
Sep 22, 2024
The shirt looks great and it fits well . I am very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Seal mom
Post-Delivery Feedback
Sep 22, 2024
I thought the website was great, easily navigated. The delivery was very fast. The shirts and sweatshirt I purchased are beautiful, soft, comfortable and really cool (fashionable).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
Great product and service, but this survey is absurdly long, and I am surprised that I even took the time to continue through all the prompts
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Lisalei
Site Experience Feedback
Sep 20, 2024
1st time buyer. They gave me a discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kenta
Site Experience Feedback
Sep 19, 2024
Excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lex
Site Experience Feedback
Sep 19, 2024
Was easy to find what I want and great overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PDC
Site Experience Feedback
Sep 19, 2024
Great website and products. This is an easy to navigate website and it is visually appealing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
___
Site Experience Feedback
Sep 18, 2024
I enjoyed the look of the website; however, the checkout only works with Google Chrome, and not Safari. I tried on multiple devices.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 18, 2024
I love Hansen. Usually the only site I visit when looking for shorts, shirts, etc. Actually ordered some stuff for my kids on this order. They are happy too. Don't often have to call Cust Serv, but when I do they are super nice and helpful. Hope to visit actual location one of these days!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
R T
Site Experience Feedback
Sep 17, 2024
Every time I order from Hansen is always a good experience. Great products and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A
Site Experience Feedback
Sep 17, 2024
Good selection of items, more sizing info, especially between genders would be helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jd
Site Experience Feedback
Sep 17, 2024
Easy to find gift for a granddaughter. Easy to order and pay. Hopefully it arrives on time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 16, 2024
Very easy to navigate. Selection easy as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bucky
Site Experience Feedback
Sep 14, 2024
Fantastic website, customer service and shipping times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Sep 12, 2024
Main reason for buying online was convenience and discount offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Site Experience Feedback
Sep 01, 2024
Easy to use was able to get 10% discount had the color of a hard to find watch I needed for a gift
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Jo
Post-Delivery Feedback
Sep 12, 2024
Quick shipping great product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
Product on hand, very quick service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Sep 11, 2024
Great job . Keep up the good work .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »