Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 3, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 161 - 180 of 704

Pat

Site Experience Feedback

Sep 22, 2024

Very nice fast and efficient

Nice variety

Site Experience Feedback

Sep 22, 2024

Nice variety

DF

Post-Delivery Feedback

Sep 22, 2024

The shirt looks great and it fits well . I am very happy with my purchase.

Seal mom

Post-Delivery Feedback

Sep 22, 2024

I thought the website was great, easily navigated. The delivery was very fast. The shirts and sweatshirt I purchased are beautiful, soft, comfortable and really cool (fashionable).

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

Great product and service, but this survey is absurdly long, and I am surprised that I even took the time to continue through all the prompts

Lisalei

Site Experience Feedback

Sep 20, 2024

1st time buyer. They gave me a discount.

Kenta

Site Experience Feedback

Sep 19, 2024

Excellent

Lex

Site Experience Feedback

Sep 19, 2024

Was easy to find what I want and great overall experience

PDC

Site Experience Feedback

Sep 19, 2024

Great website and products. This is an easy to navigate website and it is visually appealing.

___

Site Experience Feedback

Sep 18, 2024

I enjoyed the look of the website; however, the checkout only works with Google Chrome, and not Safari. I tried on multiple devices.

Online Shopper

Post-Delivery Feedback

Sep 18, 2024

I love Hansen. Usually the only site I visit when looking for shorts, shirts, etc. Actually ordered some stuff for my kids on this order. They are happy too. Don't often have to call Cust Serv, but when I do they are super nice and helpful. Hope to visit actual location one of these days!

R T

Site Experience Feedback

Sep 17, 2024

Every time I order from Hansen is always a good experience. Great products and good prices.

A

Site Experience Feedback

Sep 17, 2024

Good selection of items, more sizing info, especially between genders would be helpful.

jd

Site Experience Feedback

Sep 17, 2024

Easy to find gift for a granddaughter. Easy to order and pay. Hopefully it arrives on time!

Bob

Site Experience Feedback

Sep 16, 2024

Very easy to navigate. Selection easy as well.

Bucky

Site Experience Feedback

Sep 14, 2024

Fantastic website, customer service and shipping times

Joe

Site Experience Feedback

Sep 12, 2024

Main reason for buying online was convenience and discount offered.

Jo

Site Experience Feedback

Sep 01, 2024

Easy to use was able to get 10% discount had the color of a hard to find watch I needed for a gift


Post-Delivery Feedback

Sep 12, 2024

Quick shipping great product

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Product on hand, very quick service!

Doug

Site Experience Feedback

Sep 11, 2024

Great job . Keep up the good work .