Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 4, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 221 - 240 of 704

Feltman

Site Experience Feedback

Aug 15, 2024

The shirt I wanted I found right away . They had my size in stock . The whole process took less than 5 minutes

Bhansen

Site Experience Feedback

Aug 15, 2024

Website was very easy to navigate and Responded very quickly

Mundy82

Post-Delivery Feedback

Aug 15, 2024

Keep the excellent work

Scott

Site Experience Feedback

Aug 08, 2024

na


Post-Delivery Feedback

Aug 15, 2024

One T-Shirt seem to be better quality than the other. I guess you get what you pay for, I will watch for that the next time I order.

50 50

Site Experience Feedback

Aug 05, 2024

all good

Suds

Site Experience Feedback

Aug 14, 2024

Search was efficient and easy to use. Curious to see the actual color of the Billabong shorts I purchased; they're described as 'grey' but appear stone / sand which is what I prefer.

Teal

Site Experience Feedback

Aug 13, 2024

this watch was sold out every where... was happy to find it here!

Mimi

Site Experience Feedback

Aug 02, 2024

Easy to navigate.

Anna

Post-Delivery Feedback

Aug 12, 2024

Yes so I love this watch it’s so cute and beautiful, but my daughter just didn’t like it so I had to return. I will be buying myself one though!

Surfer BigDog

Site Experience Feedback

Aug 12, 2024

Great ... I love Hansen product ... my 1st surfboard was a 9'4" in Hawaii when I was 10 yrs old ... great memories! Thanks for still being around!

Al

Site Experience Feedback

Aug 11, 2024

Good

Bo

Site Experience Feedback

Aug 11, 2024

Good

Cindy

Post-Delivery Feedback

Aug 11, 2024

Ordering was easy and delivery was on time

Hung Chow

Site Experience Feedback

Aug 10, 2024

I like to walk around naked

Djdiszocncnd

Site Experience Feedback

Aug 10, 2024

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swim dude

Site Experience Feedback

Aug 10, 2024

Filters for price low to high would be helpful instead of just a range

B

Site Experience Feedback

Aug 10, 2024

A good place to buy goods

Jdog

Site Experience Feedback

Aug 10, 2024

Had to use google to find gift card. Not easy to find on website.

JW

Site Experience Feedback

Aug 09, 2024

Above average website, easy to navigate and easy checkout

Online Shopper

Site Experience Feedback

Aug 08, 2024

Great product wrong size I need an exchange