Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 4, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 181 - 200 of 704

Online Shopper

Site Experience Feedback

Sep 10, 2024

You offer 10% discount for first time order but then add shipping. (The total was higher after I added the discount).

Online Shopper

Site Experience Feedback

Sep 10, 2024

n/a

alex

Post-Delivery Feedback

Sep 10, 2024

ordered a gift card online for a friend and it was super easy

Jimi

Site Experience Feedback

Sep 07, 2024

I love the quality of your shirt

bknor

Site Experience Feedback

Sep 06, 2024

hood

Spider

Post-Delivery Feedback

Sep 05, 2024

A little disappointed that won the instructions didn't come with the watch and that you have to go online and get a manual for that much money they should throw a little manual in there. Second you should advertise to watch that the manual doesn't come with it and you have to go online to get it as far as the sticker goes stickers of sticker I want a piece of paper that says by the way you got to go here because I give stickers to the kids other than that all went good

Laura

Site Experience Feedback

Sep 04, 2024

I saw the neon watch ad on Instagram and followed the link to buy it. That site offered no discounts so it was $65 plus shipping. So I searched Safari for this same exact product and found your site which offers 10% off so I bought it.

Online Shopper

Site Experience Feedback

Sep 04, 2024

good

Sharky

Site Experience Feedback

Sep 03, 2024

I'm using the mobile site, and even with that, it was a hassle free checkout!

Beachtravel52

Site Experience Feedback

Sep 03, 2024

I did not have any issues with the website. Some items I wished were in different colors, rather than just one! like white.

Online Shopper

Site Experience Feedback

Sep 02, 2024

N/A

Henry

Site Experience Feedback

Sep 02, 2024

Unique, attractive product.

Online Shopper

Site Experience Feedback

Aug 30, 2024

Good.

Kathie

Site Experience Feedback

Aug 30, 2024

I love Hansens, I used to live in Cardiff up the street Buying from you bring back wonderful memories with my kids growing up surfing there.

Jmn

Site Experience Feedback

Aug 29, 2024

Every thing went well

Scott

Site Experience Feedback

Aug 29, 2024

I like the Swtshirt

Netty

Site Experience Feedback

Aug 28, 2024

No problems - found what a needed via the search tool

rob

Site Experience Feedback

Aug 28, 2024

good

DS

Site Experience Feedback

Aug 22, 2024

User friendly and easy to maneuver around the website


Post-Delivery Feedback

Aug 27, 2024

I'm pleased with the user friendly website and ordering. The product was delivered on time.

Bobby

Site Experience Feedback

Aug 27, 2024

I wish there were dimensions on the beanie. It wasn’t clear how large it was. It was also difficult to find the kids section of apparel.