Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 4, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 241 - 260 of 704

Jon Rollo

Site Experience Feedback

Aug 07, 2024

It was smooth, seamless and simple. The site is easy to use and the expedited shipping option is amazing because my sandals will come in time for my trip to Myanmar

Seaglass

Site Experience Feedback

Aug 06, 2024

Great!!

Abby

Site Experience Feedback

Aug 06, 2024

The design option are quite a lot and happened to be good for any taste or style. I was recommend the product by a friend, she spoke highly about it, enough for me to give a try.

A1bash

Site Experience Feedback

Aug 06, 2024

Good

Wave_Rydr

Site Experience Feedback

Aug 05, 2024

Hansen has a good reputation. Proud to wear their gear.

JC

Site Experience Feedback

Aug 04, 2024

Sad that there weren’t more sizes available in the styles we liked; otherwise great!!

Online Shopper

Site Experience Feedback

Aug 04, 2024

experience was very good. No issues wha

Ryan

Site Experience Feedback

Aug 04, 2024

Easy ordering experience

Online Shopper

Site Experience Feedback

Aug 04, 2024

Pretty easy to order from.

Gray

Site Experience Feedback

Aug 02, 2024

quite nice

Just sayin'

Site Experience Feedback

Aug 02, 2024

Most of your mens tops are unavailable in XL. Too many dark colors. Need more moss, turquoise and white etc. Search engine is great and check out is easy. Otherwise, my family loves you.

Pete

Site Experience Feedback

Aug 02, 2024

Very nice to deal with

Chameleon7

Site Experience Feedback

Aug 01, 2024

Excellent.

Ryan

Post-Delivery Feedback

Jul 31, 2024

Everything was great. Delivery was very quick and updates regarding delivery were amazing. I love the product I received, I couldn’t find it anywhere else but of course Hansens had it!

CarsonE

Site Experience Feedback

Jul 28, 2024

Super stoked on the selection of this websit. Great product offerings

Scout

Site Experience Feedback

Jul 28, 2024

It was good so far now we wait and see if they deliver product.

Reedster

Site Experience Feedback

Jul 20, 2024

Grea


Post-Delivery Feedback

Jul 28, 2024

Got a cool retro Hansen Surfboard hat- original color sixties hat.

More color choices

Site Experience Feedback

Jul 16, 2024

I wish my favorite brand Hansen had more color choices in t shirts both women & men


Post-Delivery Feedback

Jul 28, 2024

I received a call from Hansen 's to let me know 1 of the items were not available so they removed shipping charges and offered another item in its place. EXCELLENT customer service. I am a customer 4 life!

Mal

Site Experience Feedback

Jul 19, 2024

Very easy to maneuver , easy to find what I wanted, purchased before was simple and delivered quickly!


Post-Delivery Feedback

Jul 27, 2024

Ordered online , was delivered as promised. Great experience

Metherto

Site Experience Feedback

Jul 26, 2024

Was able to checkout quickly