Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10
2023
Winner
Circle of
Excellence
3 years
Hansen Surfboards, Inc Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 84% |
Neutral | 9% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Hansen Surfboards, Inc
Showing 241 - 260 of 704
Jon Rollo
Site Experience Feedback
Aug 07, 2024
It was smooth, seamless and simple. The site is easy to use and the expedited shipping option is amazing because my sandals will come in time for my trip to Myanmar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seaglass
Site Experience Feedback
Aug 06, 2024
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abby
Site Experience Feedback
Aug 06, 2024
The design option are quite a lot and happened to be good for any taste or style. I was recommend the product by a friend, she spoke highly about it, enough for me to give a try.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
A1bash
Site Experience Feedback
Aug 06, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wave_Rydr
Site Experience Feedback
Aug 05, 2024
Hansen has a good reputation. Proud to wear their gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Site Experience Feedback
Aug 04, 2024
Sad that there weren’t more sizes available in the styles we liked; otherwise great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 04, 2024
experience was very good. No issues wha
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Aug 04, 2024
Easy ordering experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 04, 2024
Pretty easy to order from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gray
Site Experience Feedback
Aug 02, 2024
quite nice
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Just sayin'
Site Experience Feedback
Aug 02, 2024
Most of your mens tops are unavailable in XL. Too many dark colors. Need more moss, turquoise and white etc. Search engine is great and check out is easy. Otherwise, my family loves you.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Pete
Site Experience Feedback
Aug 02, 2024
Very nice to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chameleon7
Site Experience Feedback
Aug 01, 2024
Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Post-Delivery Feedback
Jul 31, 2024
Everything was great. Delivery was very quick and updates regarding delivery were amazing. I love the product I received, I couldn’t find it anywhere else but of course Hansens had it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CarsonE
Site Experience Feedback
Jul 28, 2024
Super stoked on the selection of this websit. Great product offerings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scout
Site Experience Feedback
Jul 28, 2024
It was good so far now we wait and see if they deliver product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Reedster
Site Experience Feedback
Jul 20, 2024
Grea
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Reedster
Post-Delivery Feedback
Jul 28, 2024
Got a cool retro Hansen Surfboard hat- original color sixties hat.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
More color choices
Site Experience Feedback
Jul 16, 2024
I wish my favorite brand Hansen had more color choices in t shirts both women & men
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
More color choices
Post-Delivery Feedback
Jul 28, 2024
I received a call from Hansen 's to let me know 1 of the items were not available so they removed shipping charges and offered another item in its place. EXCELLENT customer service. I am a customer 4 life!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mal
Site Experience Feedback
Jul 19, 2024
Very easy to maneuver , easy to find what I wanted, purchased before was simple and delivered quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mal
Post-Delivery Feedback
Jul 27, 2024
Ordered online , was delivered as promised. Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Metherto
Site Experience Feedback
Jul 26, 2024
Was able to checkout quickly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »