Home > Apparel & Accessories > Hansen Surfboards, Inc

Hansen Surfboards, Inc Reviews - 704 Reviews - 9.6/10

Dec 3, 2024
Hansen Surfboards is a one-stop shop for everything surf, sportswear, ski, and snow. Located in Encinitas, California.
Circle of Excellence - Hansen Surfboards, Inc

2023
Winner

Circle of
Excellence

3 years

Hansen Surfboards, Inc Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%84%

Neutral

9%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Hansen Surfboards, Inc

Showing 141 - 160 of 704

Taylor

Site Experience Feedback

Oct 05, 2024

Love Jansen’s, best selections!

Online Shopper

Post-Delivery Feedback

Oct 05, 2024

I was looking to purchase a hat and they had it and had quick delivery so I made the purchase. Very satisfied with their responsive service.

Gigi

Site Experience Feedback

Oct 03, 2024

Signed up for discount. Code did NOT work

Dan

Site Experience Feedback

Oct 01, 2024

Happy with the color options you guys had on shark watches. Thank you so much.

brandon

Site Experience Feedback

Sep 21, 2024

Easy

Zac

Site Experience Feedback

Sep 30, 2024

Good

Clydo

Site Experience Feedback

Sep 30, 2024

Good

AL DAWG

Site Experience Feedback

Sep 30, 2024

It took 3 tries to get the discount. I almost clicked out.

Ponta

Site Experience Feedback

Sep 29, 2024

It was all good! Not sure if I get t my 10% discount or not though…

Lakegirl

Site Experience Feedback

Sep 29, 2024

Found an item that was not available on dealers site.

Stevenseaweed

Site Experience Feedback

Sep 28, 2024

Great website. Great products. I will be back.

Lucky

Site Experience Feedback

Sep 26, 2024

You can occasionally send discount codes to customers. Additionally, given the current market conditions, it's possible to increase the sales of Arcteryx products.

CMcNew

Site Experience Feedback

Sep 26, 2024

Excellent product selection, ease of purchase and rapid delivery.

Online Shopper

Post-Delivery Feedback

Sep 26, 2024

Great job!! I’ll be back for Christmas gifts 🎁

Freestyle Fan

Post-Delivery Feedback

Sep 26, 2024

We were able to order from Hansen a specific freestyle watch that was actually discontinued/out of stock on the main freestyle website. Amazingly, Hansen has the watch (tie-dye Shark Mimi). Hansen didn’t charge any markup - even though the product is very limited and they sent it to the east coast in two days! Amazing store and customer service.

Tootie

Site Experience Feedback

Sep 24, 2024

Family lives in Encinitas. I now live in Oregon and visit Hansons when I’m in Cali.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Great products. Can’t wait to receive.

Johan

Site Experience Feedback

Sep 23, 2024

Good Name Good Merch….

Mary

Site Experience Feedback

Sep 23, 2024

Easy purchase. Would be nice to have a shipping time estimate. I have no idea when the gift will arrive to me.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Good