GoalieMonkey Reviews - 2,466 Review - 9.4/10
2016
Winner
Circle of
Excellence
1 years
GoalieMonkey Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 8.9 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 82% |
Neutral | 15% | 14% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for GoalieMonkey
Showing 1 - 20 of 2,466
Shopper
Site Experience Feedback
Dec 01, 2024
Very glitchy and slow on mobile.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
Matt M
Site Experience Feedback
Dec 01, 2024
I was dissapointed that the rebound rewards in my account expired yesterday. I mistakenly thought that I had through today to use them. Otherwise, my experince was good overall.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Talon
Site Experience Feedback
Dec 01, 2024
Great website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Snowie
Site Experience Feedback
Dec 01, 2024
Great easy site to use and nice prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristie T
Site Experience Feedback
Dec 01, 2024
Great experience easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goalie mom
Post-Delivery Feedback
Dec 01, 2024
My son is always sending me links of items he "needs" from goalie monkey. I appreciate how easy it is to order and how fast the items are shipped. We don't have a local hockey store so it's not easy for us to get the equipment he needs. Ordering on-line keeps him safe on the ice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Beebop
Site Experience Feedback
Dec 01, 2024
Website did have some lag
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Broke goalie Mom
Site Experience Feedback
Dec 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tug
Site Experience Feedback
Dec 01, 2024
Good selection great price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sabridobes
Site Experience Feedback
Dec 01, 2024
All fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kcham34
Site Experience Feedback
Dec 01, 2024
Love goalie monkey, great deals and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramoore
Post-Delivery Feedback
Dec 01, 2024
Easy process for ordering, and shipped really quickly. Items exceeded expectations!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Your website is very slow and confusing. It took me 10 minutes to figure out how to select everything to get things to go into the shopping cart. And I work in the software business. How will a regular user fare? The shipping options were unclear. You offered me in store pick up but I live in Florida. You have no shops here. Also you dont tell me how long shipping will be. People are used to an Amazon-like experience. You really should improve your website, as we really like your product offering and your prices.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ybnormal410
Post-Delivery Feedback
Dec 01, 2024
I love working with Goalie Monkey it's easy and if I need there is a store need me. Everything has been great and I have not needed to fix or return anything as of yet. I tell all my hockey families about Goalie Monkey and the excellent service and products I get from them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buddy
Site Experience Feedback
Nov 25, 2024
I paid more for shipping then the product being shipped, it should not cost that much to ship. I hope the product fits and the discount code never works for my orders. Goalie Monkey always has what I am looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Buddy
Post-Delivery Feedback
Dec 01, 2024
Pure Hockey has free shipping
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pete
Site Experience Feedback
Dec 01, 2024
great prices and options to choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goalie dad
Site Experience Feedback
Nov 30, 2024
Website was great so far I’m happy with everything. Just have to wait for the product to show up for me to give an honest review
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Site Experience Feedback
Nov 30, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »