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GoalieMonkey Reviews - 2,466 Review - 9.4/10

Dec 3, 2024
Go to Goaliemonkey.com for the largest selection of Goalie Equipment in the world. They're known for unrivaled customer service. They're friendly, knowledgeable, and efficient.
Circle of Excellence - GoalieMonkey

2016
Winner

Circle of
Excellence

1 years

GoalieMonkey Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection8.9 /10
Ease of Finding9.1 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

15%14%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for GoalieMonkey

Showing 1 - 20 of 2,466

Shopper

Site Experience Feedback

Dec 01, 2024

Very glitchy and slow on mobile.

Matt M

Site Experience Feedback

Dec 01, 2024

I was dissapointed that the rebound rewards in my account expired yesterday. I mistakenly thought that I had through today to use them. Otherwise, my experince was good overall.

Talon

Site Experience Feedback

Dec 01, 2024

Great website

Snowie

Site Experience Feedback

Dec 01, 2024

Great easy site to use and nice prices

Kristie T

Site Experience Feedback

Dec 01, 2024

Great experience easy to use site

Goalie mom

Post-Delivery Feedback

Dec 01, 2024

My son is always sending me links of items he "needs" from goalie monkey. I appreciate how easy it is to order and how fast the items are shipped. We don't have a local hockey store so it's not easy for us to get the equipment he needs. Ordering on-line keeps him safe on the ice.

Beebop

Site Experience Feedback

Dec 01, 2024

Website did have some lag

Broke goalie Mom

Site Experience Feedback

Dec 01, 2024

Good

Tug

Site Experience Feedback

Dec 01, 2024

Good selection great price

Online Shopper

Site Experience Feedback

Dec 01, 2024

Quick and easy

sabridobes

Site Experience Feedback

Dec 01, 2024

All fine.

Kcham34

Site Experience Feedback

Dec 01, 2024

Love goalie monkey, great deals and products

Ramoore

Post-Delivery Feedback

Dec 01, 2024

Easy process for ordering, and shipped really quickly. Items exceeded expectations!

Online Shopper

Site Experience Feedback

Dec 01, 2024

Your website is very slow and confusing. It took me 10 minutes to figure out how to select everything to get things to go into the shopping cart. And I work in the software business. How will a regular user fare? The shipping options were unclear. You offered me in store pick up but I live in Florida. You have no shops here. Also you dont tell me how long shipping will be. People are used to an Amazon-like experience. You really should improve your website, as we really like your product offering and your prices.

Ybnormal410

Post-Delivery Feedback

Dec 01, 2024

I love working with Goalie Monkey it's easy and if I need there is a store need me. Everything has been great and I have not needed to fix or return anything as of yet. I tell all my hockey families about Goalie Monkey and the excellent service and products I get from them!

Buddy

Site Experience Feedback

Nov 25, 2024

I paid more for shipping then the product being shipped, it should not cost that much to ship. I hope the product fits and the discount code never works for my orders. Goalie Monkey always has what I am looking for.


Post-Delivery Feedback

Dec 01, 2024

Pure Hockey has free shipping

Online Shopper

Site Experience Feedback

Dec 01, 2024

Awesome

pete

Site Experience Feedback

Dec 01, 2024

great prices and options to choose from

Goalie dad

Site Experience Feedback

Nov 30, 2024

Website was great so far I’m happy with everything. Just have to wait for the product to show up for me to give an honest review

J

Site Experience Feedback

Nov 30, 2024

Good