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GoalieMonkey Reviews - 2,466 Review - 9.4/10

Dec 3, 2024
Go to Goaliemonkey.com for the largest selection of Goalie Equipment in the world. They're known for unrivaled customer service. They're friendly, knowledgeable, and efficient.
Circle of Excellence - GoalieMonkey

2016
Winner

Circle of
Excellence

1 years

GoalieMonkey Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection8.9 /10
Ease of Finding9.1 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

15%14%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for GoalieMonkey

Showing 61 - 80 of 2,466

Funky Bunch 25911

Site Experience Feedback

Nov 29, 2024

Always a good experience

BEARDEDDAD

Site Experience Feedback

Nov 29, 2024

Solid experience navigating the site and selecting the items I needed. Great pricing and great in store experiences.

Mitch

Site Experience Feedback

Nov 29, 2024

Plenty of options, easy to work with

geneius811

Site Experience Feedback

Nov 29, 2024

great site!

Scott

Site Experience Feedback

Nov 29, 2024

Following up on an email for the Black Friday discount, I decided to buy an item I had been thinking about.

D

Site Experience Feedback

Nov 29, 2024

Loading times were slow for some things.

Nellie

Site Experience Feedback

Nov 29, 2024

Product availability a little short in some areas.

cjwyman

Site Experience Feedback

Nov 29, 2024

Thank YOu

Stinky

Post-Delivery Feedback

Nov 29, 2024

It was great

ckk

Site Experience Feedback

Nov 29, 2024

Wish there was a free shipping option

Pirate Steve

Site Experience Feedback

Nov 29, 2024

It kept crashing yesterday after the skates I wanted moved to clearance.

Kim

Site Experience Feedback

Nov 29, 2024

It was fine check out was difficult there wasn’t a check out button just a spot where it said by selecting terms and conditions you agree, but that’s not even a button. It was like a link. The only option was to close it. I got lucky by clicking random spot on the page.

Varlamov

Site Experience Feedback

Nov 28, 2024

Great experience

Celly2013

Site Experience Feedback

Nov 28, 2024

It was fine--not sure about tax issue we live in Montana but are celebrating in PA so now I will have to ship it again cause it wants to charge me $20 in PA taxes to ship to there. I'd have preferred pick up in store option as family lives 30 minutes from a store and could have picked it up but would not allow me to select that option

Fred

Site Experience Feedback

Nov 18, 2024

I was offered $10 additional off for my purchase from a Goalie Monkey email, but I could not get it to subtract this amount off of the total owed.

stevetomson

Site Experience Feedback

Nov 28, 2024

Excellent customer experience with website; Not pleased with shipping costs - $14 on a $50 purchase.

Yo

Site Experience Feedback

Nov 28, 2024

IM GOOD

odiggs

Site Experience Feedback

Nov 28, 2024

little slow but overall alright

Kerch

Site Experience Feedback

Nov 28, 2024

Very easy to search and get through the payment process.

Robert

Site Experience Feedback

Nov 28, 2024

It was easy to find the stick I needed and the website was easy to navigate. The checkout system was a bit slow but other than that everything was fine.