GoalieMonkey Reviews - 2,466 Review - 9.4/10
2016
Winner
Circle of
Excellence
1 years
GoalieMonkey Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 8.9 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 82% |
Neutral | 15% | 14% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for GoalieMonkey
Showing 81 - 100 of 2,466
Bill
Post-Delivery Feedback
Nov 28, 2024
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Justin
Site Experience Feedback
Nov 28, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Yakes
Site Experience Feedback
Nov 10, 2024
Easy and friendly website to use. Excited to receive our sons new goalie pads (thank you Santa).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yakes
Post-Delivery Feedback
Nov 28, 2024
The pads my son was looking for were right and we got everything a day before we even expected it. What an awesome store online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
reinstorm
Site Experience Feedback
Nov 28, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dude
Site Experience Feedback
Nov 27, 2024
Perfectly happy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RobbyC1995
Site Experience Feedback
Nov 27, 2024
Website was awesome. Found my product real fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Waddasave35
Site Experience Feedback
Nov 05, 2024
Only purchased one item, but it was quick and easy and that’s what I like. Simplicity.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike H
Site Experience Feedback
Nov 27, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nickname
Site Experience Feedback
Nov 27, 2024
it was fine - prices are steep but appreciated the sale - shipping is pricey - checkout is a little clunky
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 27, 2024
Website is fine shipping should be cheaper or free
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Freddie
Site Experience Feedback
Nov 27, 2024
always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Goalie Dad
Site Experience Feedback
Nov 27, 2024
Good. Pure Goalie did not have the item, but Goalie Monkey did.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 27, 2024
My daughter only wants last years ccm sticks and goalie monkey is the only place that has them in stock
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Alaskan
Site Experience Feedback
Nov 18, 2024
Unfortunately some of the items I was wanting to buy were moved around for the black friday sale. Though I still found something I needed.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Alaskan
Post-Delivery Feedback
Nov 27, 2024
Anytime I'm looking for goalie gear, the first place I check is HM. The skates didn't disappoint and have already improved my game.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Dustin
Site Experience Feedback
Nov 22, 2024
Had to check out twice - then the site wouldn't function adequately - seemingly no email confirmation of order - quite frankly am unsure of how many times my card will be charged or if i will receive items. Have always had exceptional in-store experience, will not shop online again with monkey. If I need items in the future, will either have to drive 6+ hours or find another retailer.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Dustin
Post-Delivery Feedback
Nov 27, 2024
The website stopped working multiple times during the ordering process. I thought I had put the order in, waited several hours and did not receive confirmation that my order had gone through, and because of the website loading problems assumed the order did not go through. Three hours later, I reordered and this time it went through. I then received a confirmation that two items were being shipped. I assumed since I ordered two items they were coming from two different locations. What arrived was two of each item as two separate shipments, both arriving the same day. I have returned one of the orders, and will have to eat the cost of expedited shipping. I am satisfied with the product, and have always had great luck shopping in store at goalie monkey, but will not purchase again online.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Eric
Site Experience Feedback
Nov 27, 2024
Great experience shopping at goalie monkey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Forsy
Site Experience Feedback
Nov 26, 2024
It was a wonderful interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rechouse
Site Experience Feedback
Nov 26, 2024
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Edwyer
Site Experience Feedback
Nov 26, 2024
Very easy, good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ernie
Site Experience Feedback
Nov 26, 2024
Simple and easy well put together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »