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GoalieMonkey Reviews - 2,466 Review - 9.4/10

Dec 3, 2024
Go to Goaliemonkey.com for the largest selection of Goalie Equipment in the world. They're known for unrivaled customer service. They're friendly, knowledgeable, and efficient.
Circle of Excellence - GoalieMonkey

2016
Winner

Circle of
Excellence

1 years

GoalieMonkey Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection8.9 /10
Ease of Finding9.1 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

15%14%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for GoalieMonkey

Showing 81 - 100 of 2,466

Bill

Post-Delivery Feedback

Nov 28, 2024

Everything was great.

Justin

Site Experience Feedback

Nov 28, 2024

Good experience

Yakes

Site Experience Feedback

Nov 10, 2024

Easy and friendly website to use. Excited to receive our sons new goalie pads (thank you Santa).


Post-Delivery Feedback

Nov 28, 2024

The pads my son was looking for were right and we got everything a day before we even expected it. What an awesome store online.

reinstorm

Site Experience Feedback

Nov 28, 2024

Very easy

Dude

Site Experience Feedback

Nov 27, 2024

Perfectly happy

RobbyC1995

Site Experience Feedback

Nov 27, 2024

Website was awesome. Found my product real fast.

Waddasave35

Site Experience Feedback

Nov 05, 2024

Only purchased one item, but it was quick and easy and that’s what I like. Simplicity.

Mike H

Site Experience Feedback

Nov 27, 2024

N/A

nickname

Site Experience Feedback

Nov 27, 2024

it was fine - prices are steep but appreciated the sale - shipping is pricey - checkout is a little clunky

Mike

Site Experience Feedback

Nov 27, 2024

Website is fine shipping should be cheaper or free

Freddie

Site Experience Feedback

Nov 27, 2024

always great

Goalie Dad

Site Experience Feedback

Nov 27, 2024

Good. Pure Goalie did not have the item, but Goalie Monkey did.

Online Shopper

Post-Delivery Feedback

Nov 27, 2024

My daughter only wants last years ccm sticks and goalie monkey is the only place that has them in stock

Alaskan

Site Experience Feedback

Nov 18, 2024

Unfortunately some of the items I was wanting to buy were moved around for the black friday sale. Though I still found something I needed.


Post-Delivery Feedback

Nov 27, 2024

Anytime I'm looking for goalie gear, the first place I check is HM. The skates didn't disappoint and have already improved my game.

Dustin

Site Experience Feedback

Nov 22, 2024

Had to check out twice - then the site wouldn't function adequately - seemingly no email confirmation of order - quite frankly am unsure of how many times my card will be charged or if i will receive items. Have always had exceptional in-store experience, will not shop online again with monkey. If I need items in the future, will either have to drive 6+ hours or find another retailer.


Post-Delivery Feedback

Nov 27, 2024

The website stopped working multiple times during the ordering process. I thought I had put the order in, waited several hours and did not receive confirmation that my order had gone through, and because of the website loading problems assumed the order did not go through. Three hours later, I reordered and this time it went through. I then received a confirmation that two items were being shipped. I assumed since I ordered two items they were coming from two different locations. What arrived was two of each item as two separate shipments, both arriving the same day. I have returned one of the orders, and will have to eat the cost of expedited shipping. I am satisfied with the product, and have always had great luck shopping in store at goalie monkey, but will not purchase again online.

Eric

Site Experience Feedback

Nov 27, 2024

Great experience shopping at goalie monkey

Forsy

Site Experience Feedback

Nov 26, 2024

It was a wonderful interaction

Rechouse

Site Experience Feedback

Nov 26, 2024

Easy to navigate.

Edwyer

Site Experience Feedback

Nov 26, 2024

Very easy, good pricing

Ernie

Site Experience Feedback

Nov 26, 2024

Simple and easy well put together