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FragranceX Reviews - 9,333 Review - 9.1/10

Nov 24, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%80%

Neutral

14%14%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 61 - 80 of 9,333

C

Site Experience Feedback

Nov 22, 2024

Experience was seamless.

Brud

Site Experience Feedback

Nov 22, 2024

Pretty good experience so far

bunny

Site Experience Feedback

Nov 08, 2024

good

WindBlazer

Site Experience Feedback

Nov 21, 2024

Good experience overall,authentic products at a fraction of the cost in retail stores. Can do with more products like hard to find,example dolce gabbana swimming in lipari,armani code absolu and other that are out pf stock

Nero

Site Experience Feedback

Nov 21, 2024

yenibelt21@gmail.com

Juliet

Post-Delivery Feedback

Nov 21, 2024

Delivered on time…Highly recommended…

Kate

Site Experience Feedback

Nov 21, 2024

excellent selection, and usually delivers on time

Menol25

Site Experience Feedback

Nov 21, 2024

Es muy bueno

Kat

Post-Delivery Feedback

Nov 21, 2024

Would recommend. Would love samples of other fragrances with order

EYEZ

Site Experience Feedback

Nov 21, 2024

Good

Online Shopper

Site Experience Feedback

Nov 21, 2024

good

good

Site Experience Feedback

Nov 21, 2024

good

Doc

Site Experience Feedback

Nov 21, 2024

I've purchased from FragranceX on a few occasions, and I have never been disappointed with my items. I look forward to purchasing more in the future.

Susan

Site Experience Feedback

Nov 21, 2024

Satisfied

LeoLiane

Site Experience Feedback

Nov 21, 2024

Reasonable prices and good service

Nelly

Site Experience Feedback

Nov 21, 2024

I love this site and do many options to choose from and the prices are phenomenal!

Marie

Site Experience Feedback

Nov 21, 2024

I miss the descriptions of the various products and a list of the notes in the blend.

Share

Site Experience Feedback

Nov 21, 2024

None

Amatt1555

Site Experience Feedback

Nov 21, 2024

Excellent, always superior service.

Althea

Site Experience Feedback

Nov 21, 2024

The only problem i have is using my direct card for the purchase, i have a busy schedule to stop and get a merchant code. I don't always want to use paypal. Otherwise i am very satisfied with products amd the site