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FragranceX Reviews - 9,333 Review - 9.1/10

Nov 24, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%80%

Neutral

14%14%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 41 - 60 of 9,333

Lovely

Site Experience Feedback

Nov 22, 2024

I would order more items but shipping costs make it too expensive to order regularly

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great

Don

Site Experience Feedback

Nov 22, 2024

Had a bit of trouble trying check out but started again and it worked. I wondered if this was a scam at first

Online Shopper

Site Experience Feedback

Nov 22, 2024

I really like the prices and they have a lot of choices too choose from.

Online Shopper

Site Experience Feedback

Nov 22, 2024

My experience was easy and good

Tubi

Site Experience Feedback

Nov 22, 2024

Excellent

Shamtae

Site Experience Feedback

Nov 22, 2024

I love fragrancex

Jon

Site Experience Feedback

Nov 22, 2024

It was great

Owar

Post-Delivery Feedback

Nov 22, 2024

Increíble, todo llegó a tiempo y todos los productos originales

Online Shopper

Site Experience Feedback

Nov 22, 2024

Easy to use and order

Economic

Site Experience Feedback

Nov 22, 2024

Excellent

Destiny

Site Experience Feedback

Nov 11, 2024

I bought today because of free shipping when you don’t have this option i will just buy in the store Discounts of 15% or more are needed to be competitive I appreciate free shipping today


Post-Delivery Feedback

Nov 22, 2024

I have a rewards plan another email. I paid with my pay pal another email. So they bombard me with emails on my rewards plan but then don’t send my order information then they say what would I like I said refund when I could not find it my order it took days and did not compensate me. I’ll just buy in store hassle

Guts

Site Experience Feedback

Nov 14, 2024

Very good interaction overall

keno

Site Experience Feedback

Oct 31, 2024

enjoy shopping on this site

Wado

Site Experience Feedback

Nov 22, 2024

My experience for the first time were great, I have nothing bad to say.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Love it

Es

Site Experience Feedback

Nov 22, 2024

I have nothing bad to say just good. I’m just so glad I found this site and I have my perfumes that I love and I couldn’t afford it anywhere else because it was so expensive however being a very loyal customer we really don’t get that much of a discount, or even gifts otherwise I’m very happy thank you

Noly

Site Experience Feedback

Nov 22, 2024

I like the products and the app is a friendly use

Mimi

Site Experience Feedback

Nov 22, 2024

Very happy

Juninho

Site Experience Feedback

Nov 22, 2024

Fico satisfeito