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FragranceX Reviews - 9,333 Review - 9.1/10

Nov 24, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%80%

Neutral

14%14%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 1 - 20 of 9,333

Online Shopper

Site Experience Feedback

Nov 23, 2024

Dreian

Minied

Site Experience Feedback

Nov 23, 2024

Good

Kevo21

Site Experience Feedback

Nov 23, 2024

Nice and easy

Jimbo

Site Experience Feedback

Nov 23, 2024

A detailed www however the product I want regularly is does not come up on the search but I eventually locate it. Free shipping is mentioned but doesn't apply to countries out of the US. Coupons can be confusing.

Toota

Site Experience Feedback

Nov 23, 2024

Like options, buying few items usually. I do like to have variety on hand

Ivy

Post-Delivery Feedback

Nov 23, 2024

Very helpful customer service

Alejandro Magno

Site Experience Feedback

Nov 23, 2024

Easy to shop and order, the time of shipping it’s way better than most of the other websites

none

Site Experience Feedback

Nov 23, 2024

my friend loves colognes

Frank

Site Experience Feedback

Nov 23, 2024

Bueno

Me

Site Experience Feedback

Nov 23, 2024

The best

Brunodeza

Site Experience Feedback

Nov 23, 2024

mas opciones de pago o poder incluir mas fragancias a mi pais destino en un solo pedido

Adasi

Site Experience Feedback

Nov 23, 2024

Very good

Andy

Post-Delivery Feedback

Nov 23, 2024

I was able to pick up a discontinued perfume that i had been tryinb to find for months, so happy. I was reluctant at first, so many online scams but my faith is restored, thx

Online Shopper

Site Experience Feedback

Nov 23, 2024

I like it

Boone

Site Experience Feedback

Nov 23, 2024

Great service on my purchase today

Online Shopper

Site Experience Feedback

Nov 23, 2024

Awesome selection of products, easy checkout process, and awesome service & website.

Online Shopper

Site Experience Feedback

Nov 23, 2024

I like most quickly deliver

nice one

Site Experience Feedback

Nov 23, 2024

I visited your site after AI recommended Wendy's to visit you.

GlitterBombMom

Site Experience Feedback

Nov 23, 2024

Love how easy it was from it popping up on my Facebook screen to seeing the fragrance I wanted to purchasing .

Renee

Site Experience Feedback

Nov 23, 2024

Easy gift purchase and way cheaper than Amazon