FragranceX Reviews - 9,355 Review - 9.2/10
2022
Winner
Circle of
Excellence
15 years
FragranceX Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 13% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.0 out of 10
Recent Reviews for FragranceX
Showing 201 - 220 of 9,355
John
Site Experience Feedback
Nov 28, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
Excited to get my order. My son has a birthday and will love his gifts.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
AJ
Site Experience Feedback
Nov 28, 2024
I a have always had good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seema
Site Experience Feedback
Nov 28, 2024
The shipping is too costly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
vickky
Site Experience Feedback
Nov 28, 2024
I am ardent fan of Estee Lauder , I am happy to see perfumes of 80s is available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Darna@PinaySunshine
Site Experience Feedback
Nov 28, 2024
FragranceX has always been in my emails, in my social media platforms, such as in IG and in FB.....Why don't you have a presence in TikTok, too????
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RLS
Site Experience Feedback
Nov 28, 2024
Website was excellent to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sw95
Post-Delivery Feedback
Nov 28, 2024
One of the bottles was open and leaking. I contacted through email but cs response was to send pictures of the packaging which o did not have anymore.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
Very good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Michele
Site Experience Feedback
Nov 28, 2024
It was fine, I liked it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daisymay
Site Experience Feedback
Nov 28, 2024
I wish there was more brands for dusting powder.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Diva
Site Experience Feedback
Nov 28, 2024
I would like to see free shipping to Australia. Or bring the purchase amount down from over $200 to under $100 to get free shipping
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vee
Site Experience Feedback
Nov 28, 2024
Smell perfect what I’m looking for and delivered in right time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Terr
Site Experience Feedback
Nov 28, 2024
Shopping on fragrance x is always amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arwen
Site Experience Feedback
Nov 28, 2024
Seems like a good place to buy fragrances. I just happened onto it. If this works out well, I'll be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
codelgado
Site Experience Feedback
Nov 28, 2024
I like FraganceX, but I don't know why there was a hold to verify the transaction and I had to call my bank on thanksgiving... I had to cancel the order and use another method. It wasn't a good experience.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Draco
Site Experience Feedback
Nov 28, 2024
FragranceX is very good I would recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toots
Post-Delivery Feedback
Nov 28, 2024
I am totally happy with your perfumes this is the second time I have bought from your company. I buy 3 to 4 bottles at a time .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ditsy
Site Experience Feedback
Nov 28, 2024
Easy to place an order to obtain my favourite perfume.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »