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FragranceX Reviews - 9,355 Review - 9.2/10

Dec 4, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 201 - 220 of 9,355

John

Site Experience Feedback

Nov 28, 2024

Good

Online Shopper

Site Experience Feedback

Nov 28, 2024

Excited to get my order. My son has a birthday and will love his gifts.

AJ

Site Experience Feedback

Nov 28, 2024

I a have always had good experience

Seema

Site Experience Feedback

Nov 28, 2024

The shipping is too costly.

vickky

Site Experience Feedback

Nov 28, 2024

I am ardent fan of Estee Lauder , I am happy to see perfumes of 80s is available.

Darna@PinaySunshine

Site Experience Feedback

Nov 28, 2024

FragranceX has always been in my emails, in my social media platforms, such as in IG and in FB.....Why don't you have a presence in TikTok, too????

RLS

Site Experience Feedback

Nov 28, 2024

Website was excellent to use!

Sw95

Post-Delivery Feedback

Nov 28, 2024

One of the bottles was open and leaking. I contacted through email but cs response was to send pictures of the packaging which o did not have anymore.

Online Shopper

Site Experience Feedback

Nov 28, 2024

Very good experience

Online Shopper

Site Experience Feedback

Nov 28, 2024

Good

Michele

Site Experience Feedback

Nov 28, 2024

It was fine, I liked it.

Daisymay

Site Experience Feedback

Nov 28, 2024

I wish there was more brands for dusting powder.

Diva

Site Experience Feedback

Nov 28, 2024

I would like to see free shipping to Australia. Or bring the purchase amount down from over $200 to under $100 to get free shipping

Vee

Site Experience Feedback

Nov 28, 2024

Smell perfect what I’m looking for and delivered in right time

Terr

Site Experience Feedback

Nov 28, 2024

Shopping on fragrance x is always amazing

Arwen

Site Experience Feedback

Nov 28, 2024

Seems like a good place to buy fragrances. I just happened onto it. If this works out well, I'll be back.

codelgado

Site Experience Feedback

Nov 28, 2024

I like FraganceX, but I don't know why there was a hold to verify the transaction and I had to call my bank on thanksgiving... I had to cancel the order and use another method. It wasn't a good experience.

Draco

Site Experience Feedback

Nov 28, 2024

FragranceX is very good I would recommend

Toots

Post-Delivery Feedback

Nov 28, 2024

I am totally happy with your perfumes this is the second time I have bought from your company. I buy 3 to 4 bottles at a time .

Ditsy

Site Experience Feedback

Nov 28, 2024

Easy to place an order to obtain my favourite perfume.