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FragranceX Reviews - 9,355 Review - 9.2/10

Dec 4, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 221 - 240 of 9,355

STudboy

Site Experience Feedback

Nov 28, 2024

A++

Rosemary

Site Experience Feedback

Nov 28, 2024

I love shopping here

KathyNMI

Site Experience Feedback

Nov 28, 2024

easy to order

LEVATEL Fragrances

Site Experience Feedback

Nov 28, 2024

I had a great experience, recommend it.

Cy

Site Experience Feedback

Nov 28, 2024

Fragrance X is always a pleasure to use. The website is user friendly and 98% of the time my perfume is in stock!

Online Shopper

Site Experience Feedback

Nov 28, 2024

Great experienvlce

Fpasco

Site Experience Feedback

Nov 28, 2024

It was a good and easy website to buy from

Skipper

Site Experience Feedback

Nov 28, 2024

I love ordering from Fragrancex the prices are great!

Minied

Site Experience Feedback

Nov 23, 2024

Good

Deno

Site Experience Feedback

Nov 28, 2024

My experience was good

Mannegbd

Site Experience Feedback

Nov 19, 2024

J aime bien FragranceX..selon les parfums visités,il nous suggére souvent d autres intéressants. Les prix sont bons mais d autres sites ont des meilleurs prix la majorité des temps . Je l utilise parce qu'il fait affaire avec Klarna . Le temps d expédition pour recevoir est un peu trop long

PQ15

Site Experience Feedback

Nov 28, 2024

The amount taken from my bank was more than the Order Total and invoice. And my order was large enough to not have shipping fees

Gio

Site Experience Feedback

Nov 28, 2024

I just hope that this would be arrive before Christmas

Vero

Site Experience Feedback

Nov 28, 2024

Very good

Jenn

Site Experience Feedback

Nov 28, 2024

I love your website.

Kenny J

Site Experience Feedback

Nov 28, 2024

I had trouble connecting to PAYPAL

Fofozilla

Site Experience Feedback

Nov 28, 2024

Feel happy with this shopping thank you

Tim

Site Experience Feedback

Nov 28, 2024

Very easy to use

Grandy

Site Experience Feedback

Nov 28, 2024

Overall, was good. Your prices are higher than my local chemist!!

Shorty

Site Experience Feedback

Nov 27, 2024

It was easy to find what I was looking for don't be follow.My half is with you all saying.You have free shipping until you get there and then it's.You've got to purchase thirty five or more to give you free shipping